Brittany Colton

• Assisted customers by answering questions and responding to inquiries.
• Developed rapport with customers through active listening and communication, resulting in enhanced satisfaction levels.
• Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
• Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Verified customers' legal to purchase products and services.
• Completed transactions, exchanges and returns to support payment processing.
• Processed cash, credit and touchless transactions to fulfill customer orders.
• Upheld high levels of professionalism while interacting with customers, promoting a positive dining experience for all guests.
• Ensured high-quality food presentation with careful attention to detail and plating techniques.
• Adhered to strict health department guidelines while performing daily duties, maintaining an exemplary record of compliance.
• Developed and maintained positive relationships with customers to enhance service.
• Assisted in training new employees, sharing knowledge of best practices and company procedures.
• Adapted quickly to changing conditions or unexpected challenges, demonstrating flexibility without compromising performance.

• Answered customer telephone calls promptly and appropriately handled needs.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
• Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
• Handled payment and bill processing, change giving and payment collecting for guests.

**Employment ended due to damages and closure from Hurricane Florence. Once reopened, full and complete change in ownership, management, and rebranding.

• Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
• Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
• Collected room deposits, fees, and payments.
• Kept accounts in balance and ran daily reports to verify totals.
• Monitored staff performance and provided feedback and guidance.
• Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Generated reports covering details about data, system operation, and error monitoring.
• Assisted in the implementation of new software systems, training co-workers on usage and troubleshooting common issues.