Brittany Coley
Raleigh
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
4
4
years of professional experience
Work History
Church Youth Volunteer
World Overcomers Christian Church
Durham
04.2025 - Current
- Collaborated with team members to create promotional materials for youth programs.
- Set up and cleaned up after activities.
- Developed professional relationships with youth, co-workers and fellow volunteers.
- Supported children's activities by answering questions, explaining instructions, and helping individuals complete tasks.
Customer Support Specialist
Transworld Systems Inc.
Raleigh
02.2024 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Documented customer interactions in CRM software for future reference.
- Collaborated with team members to improve customer support processes.
- Managed incoming calls and emails to ensure timely responses.
- Provided feedback on common customer concerns to enhance service quality.
- Maintained accurate records of service requests and resolutions.
- Adapted communication style to meet diverse customer needs efficiently.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Investigated customer complaints regarding product quality or service rendered.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Instructional Assistant
Wake County Public School System
Morrisville
05.2022 - 02.2024
- Assisted teachers in classroom management and student engagement activities.
- Supported individual students with personalized learning strategies and resources.
- Prepared instructional materials and organized classroom resources for lessons.
- Monitored student progress and provided feedback to teachers on performance.
- Facilitated small group instruction to reinforce key concepts and skills.
- Communicated effectively with parents regarding student needs and progress updates.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
- Provided classroom support throughout planned instruction and individual lessons.
- Developed positive relationships with students, parents, colleagues, administrators, and community partners.
- Supported classroom teachers by supervising students during lunch and recess periods or field trips.
- Cleaned and organized classrooms, materials, and supplies.
- Distributed classroom materials, pencils, paper, and art materials.
Education
Associate of Science -
Wake Technical Community College
Raleigh, NC 01.2024 -
Skills
- Classroom management
- Effective communication
- Team collaboration
- Problem solving
- Relationship building
- Active listening
- Youth mentoring
- Instructional support
Timeline
Church Youth Volunteer
World Overcomers Christian Church
04.2025 - Current
Customer Support Specialist
Transworld Systems Inc.
02.2024 - Current
Associate of Science -
Wake Technical Community College
01.2024 -
Instructional Assistant
Wake County Public School System
05.2022 - 02.2024