Brittany Cole
Charlotte
Summary
Proactive, detail-oriented professional with a strong record of leading teams, managing billing operations, and optimizing workflow efficiency in fast-paced environments. Skilled at balancing accuracy and speed while maintaining positive client relationships. Adept at managing data, resolving billing issues, and streamlining administrative processes. A natural leader who blends analytical precision with strong communication and customer service skills to keep things running smoothly from start to finish.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Premier Sales Lead
AT&T
03.2025 - Current
- - Lead a team of associates managing account setup, billing adjustments, and client escalations to ensure accurate records and high customer satisfaction.
- - Review and audit billing data to maintain consistency and compliance with company standards.
- - Provide coaching and process guidance to team members, boosting team performance and accuracy.
- - Identify inefficiencies in workflow and collaborate with management to streamline operations.
- - Maintain consistent communication with key clients to ensure billing issues are resolved swiftly.
Licensed Health Advisor
US Health Advisors
11.2024 - 03.2025
- - Managed insurance billing and documentation, ensuring accuracy in customer records and payment processing.
- - Collaborated with healthcare professionals to coordinate policy details and maintain compliance.
- - Balanced multiple systems to manage client information, verify eligibility, and process invoices.
- - Delivered exceptional service to clients by clearly explaining billing and coverage options.
Team Leader / Manager
Verizon Wireless
12.2013 - 08.2023
- - Directed a high-performing customer service team, handling billing disputes, account adjustments, and escalated cases with precision.
- - Conducted regular data reviews to ensure billing accuracy and improve customer retention rates.
- - Established performance goals and tracked KPIs to maintain compliance and exceed targets.
- - Mentored team members on billing systems, documentation standards, and effective communication strategies.
- - Handled end-to-end customer account management, ensuring data integrity across multiple platforms.
Education
Master of Business Administration (MBA) - Marketing
Strayer University
Washington, DC06.2024
Bachelor of Arts (B.A.) - Fine Arts
Fayetteville State University
Fayetteville, NC12.2011
Skills
- Billing & Invoicing
- Data Entry Accuracy
- Team Leadership & Management
- Process Improvement
- Account Management
- Customer Retention
- CRM & Microsoft Office
- Client Communication
- Workflow Coordination
- Reporting & Documentation
- Conflict Resolution
- Excel
Certification
Health Insurance License (NC)
Additional Highlights
- - Excel, CRM, and multi-system platform proficiency
- - Excellent written and verbal communication
- - Goal-oriented, self-motivated, and dependable under pressure
- - Leadership mindset with proven success in fast-paced environments
Timeline
Premier Sales Lead
AT&T
03.2025 - Current
Licensed Health Advisor
US Health Advisors
11.2024 - 03.2025
Team Leader / Manager
Verizon Wireless
12.2013 - 08.2023
Master of Business Administration (MBA) - Marketing
Strayer University
Bachelor of Arts (B.A.) - Fine Arts
Fayetteville State University