Brittany Clifton
Jamesville
Summary
Seasoned Support Lead specializing in overseeing and managing support teams. Experience includes assessing team performance, implementing training programs, and developing strategies to improve customer service operations. Strengths lie in problem-solving skills, leadership abilities, and strong communication aptitudes. Previous roles resulted in improved team productivity and increased customer satisfaction rates through effective management practices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Support Lead
Dandy
08.2025 - Current
- Coordinated schedules to maximize efficiency across projects.
- Monitored performance metrics to evaluate progress and identify areas for enhancement.
- Applied people management techniques to strengthen team dynamics and collaboration.
- Extracted insights from data analysis to address customer pain points effectively.
Clinical Support Team Lead
Byte
07.2022 - 08.2025
- Lead a remote team supporting virtual dental treatment processes.
- Coordinate clinical operations, ensuring patient satisfaction, and efficient workflows.
- Manage interdepartmental communications and patient case progression
- Develop, maintain, and optimize Standard Operating Procedures
- Analyze performance metrics and reviews while implementing improvements
Certified Dental Assistant/Treatment Coordinator/Insurance
Eastern Pines Dental
Greenville
05.2019 - 07.2022
- Assisted chairside during procedures, and managed treatment plans.
- Handled insurance verification, billing, and collections.
- Facilitated patient scheduling, payments, and administrative communication.
Certified Dental Assistant
R. Anthony Murray, DDS, PA
Greenville
03.2018 - 08.2018
- Performed radiographs, sterilization, and chairside assistance during oral surgery.
- Supported front desk operations and assisted with insurance claims.
Certified Dental Assistant
Harrison Family Dentistry
Williamston
10.2016 - 10.2017
- Provided chairside support, sterilization, and updated patient records.
Clinical Trainer
Align Technology, Inc
Morrisville
03.2016 - 05.2016
- Trained dental professionals on Invisalign systems and digital workflows.
- Conducted clinical demonstrations and technical support.
Education
Diploma - Dental Assistant
Martin Community College
Williamston, NC08.2013
High School Diploma - Health Occupations
Plymouth High School
Plymouth, NC06.2007
Some College (No Degree) - Business
Beaufort Co Community College
Washington, NCSkills
- Cardiac life support certification
- Proficient in computer applications
- Salesforce and Slack expertise
- Experience with Zendesk and Looker
- CAD/CAM design skills
- Microsoft Office Suite proficiency
- Dental assisting support
- Administrative efficiency practices
- Strategic management techniques
- Customer service excellence
- Sales and payment processing skills
- Dental insurance verification expertise
- Effective cross-team communication
- Self-motivated and time-efficient worker
- Human resources knowledge
Certification
- CPR
- Radiography
- ITero Scanning
- CDA
- ACLS
Extracurricular Activities
Health Occupations Students of America (HOSA), Chapter Vice President, Fall 2003-Spring 2007 Northeast Region (NER) HOSA, Regional Secretary, 2005-2006 NER HOSA Regional Competitive Events, 2005, 2006, 2005, 3rd place, CPR/First Aid, 2006, 2nd place, Research Persuasive Speaking NC HOSA State Leadership Conference, 2005, 2006, 2007, 2006, Voting Delegate, 2007, 6th place, Research Persuasive Speaking
References
Available upon request.
Volunteer Experience
- American Red Cross Blood Mobile, Volunteer, 2003, 2007
- American Cancer Society Relay For Life, Fundraiser Volunteer, 2006, 2007
Timeline
Clinical Support Lead
Dandy
08.2025 - Current
Clinical Support Team Lead
Byte
07.2022 - 08.2025
Certified Dental Assistant/Treatment Coordinator/Insurance
Eastern Pines Dental
05.2019 - 07.2022
Certified Dental Assistant
R. Anthony Murray, DDS, PA
03.2018 - 08.2018
Certified Dental Assistant
Harrison Family Dentistry
10.2016 - 10.2017
Clinical Trainer
Align Technology, Inc
03.2016 - 05.2016
Diploma - Dental Assistant
Martin Community College
High School Diploma - Health Occupations
Plymouth High School
Some College (No Degree) - Business
Beaufort Co Community College