Summary
Overview
Work History
Education
Skills
Certification
References
Volunteer Experience
Extracurricular Activities
Timeline
Generic

Brittany Clifton

Jamesville

Summary

Skilled Support Team Lead with comprehensive background in customer service management. Strengths encompass conflict resolution, problem-solving and staff training. Demonstrable impact in previous roles includes enhancing team productivity, improving customer satisfaction rates and implementing efficient work-flow strategies. Possess strong leadership qualities, communication skills, and adaptability.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Clinical Support Team Lead

Byte
Remote
07.2022 - Current
  • Lead a remote team supporting virtual dental treatment processes.
  • Coordinate clinical operations, ensuring patient satisfaction, and efficient workflows.
  • Manage interdepartmental communications and patient case progression

Certified Dental Assistant/Treatment Coordinator/Insurance

Eastern Pines Dental
Greenville
05.2019 - 07.2022
  • Assisted chairside during procedures, and managed treatment plans.
  • Handled insurance verification, billing, and collections.
  • Facilitated patient scheduling, payments, and administrative communication.

Certified Dental Assistant

R. Anthony Murray, DDS, PA
Greenville
03.2018 - 08.2018
  • Performed radiographs, sterilization, and chairside assistance during oral surgery.
  • Supported front desk operations and assisted with insurance claims.

Certified Dental Assistant

Harrison Family Dentistry
Williamston
10.2016 - 10.2017
  • Provided chairside support, sterilization, and updated patient records.

Clinical Trainer

Align Technology, Inc
Morrisville
03.2016 - 05.2016
  • Trained dental professionals on Invisalign systems and digital workflows.
  • Conducted clinical demonstrations and technical support.

Education

Diploma - Dental Assistant

Martin Community College
Williamston, NC
08.2013

High School Diploma - Health Occupations

Plymouth High School
Plymouth, NC
06.2007

Some College (No Degree) - Business

Beaufort Co Community College
Washington, NC

Skills

  • Basic cardiac life support
  • Computer proficiency
  • Salesforce and Slack
  • Microsoft Office Suite
  • Chairside dental assisting
  • Administrative practices
  • Management strategies
  • CAD/CAM design
  • Customer service and sales
  • Dental insurance verification
  • Payment collection
  • Cross-team communication
  • Self-motivation and time management

Certification

  • CPR
  • Radiography
  • ITero Scanning
  • CDA
  • ACLS

References

Available upon request.

Volunteer Experience

  • American Red Cross Blood Mobile, Volunteer, 2003, 2007
  • American Cancer Society Relay For Life, Fundraiser Volunteer, 2006, 2007

Extracurricular Activities

Health Occupations Students of America (HOSA) Fall 2003-Spring 2007 Chapter Vice President 2006-2007 Northeast Region (NER) HOSA Regional Secretary 2005-2006 NER HOSA Regional Competitive Events Feb 2005, Oct 2006 3rd place CPR/First Aide 2005 2nd place Research Persuasive Speaking 2006 NC HOSA State Leadership Conference Apr 2005, 2006, 2007 Voting Delegate 2006 6th place Research Persuasive Speaking 2007

Timeline

Clinical Support Team Lead

Byte
07.2022 - Current

Certified Dental Assistant/Treatment Coordinator/Insurance

Eastern Pines Dental
05.2019 - 07.2022

Certified Dental Assistant

R. Anthony Murray, DDS, PA
03.2018 - 08.2018

Certified Dental Assistant

Harrison Family Dentistry
10.2016 - 10.2017

Clinical Trainer

Align Technology, Inc
03.2016 - 05.2016

Diploma - Dental Assistant

Martin Community College

High School Diploma - Health Occupations

Plymouth High School

Some College (No Degree) - Business

Beaufort Co Community College

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Brittany Clifton