Brittany Chavis
Greensboro
Summary
Customer Service Representative who meets and exceeds customer expectations by providing friendly, professional, and courteous service to clients
Overview
17
17
years of professional experience
Work History
Order Processor
Carbon2Cobalt
11.2024 - Current
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
- Reduced customer complaints by promptly addressing issues related to order status or shipment delays.
- Processed customer orders in line with established policies and procedures.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
Customer Service Representative
Qurate Retail Group
04.2024 - 08.2024
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the merchandise
- Created a new customer database by entering customer information into the system
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
Healthcare Customer Service Representative
TTEC
07.2023 - 01.2024
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Claims Representative
Nationwide Mutual Insurance Company
05.2022 - 03.2023
- Resolved claims disputes, requests for clarification, and appeals in an efficient and timely manner
- Intermediary between customers and adjusters by evaluating the customers' facts surrounding claims and determining whether the loss is covered or should be compensated
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Senior Credit Specialist
Bank of America
09.2017 - 05.2022
- Monitoring customer accounts for delinquencies, making collection calls, and working out payment arrangements
- Inbound and Outbound calling
- Developed effective relationships with customers, which helped improve overall payment processes.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
Personal Care Giver
Unemployed
08.2016 - 09.2017
- Responsible for care of close family member during this time
Healthcare Billing Specialist
Labcorp
10.2015 - 08.2016
- Reviewed claims for coding accuracy and coordinated communications between patients, billing personnel, and insurance carriers
- Contacted insurance providers to verify insurance information and obtain billing authorization
Benefits Advocate
UnitedHealth Group
03.2015 - 09.2015
- Provided assistance to plan participants by explaining benefits information to ensure educated selections
- Served as an advocate for employees in addressing concerns related to their benefit plans, providing guidance on available resources and options.
Associate Trainer/ Cashier
Panera Bread
11.2007 - 03.2015
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the restaurant and equipment
- Instructed new team members on how to complete everyday tasks
- Operated cash register and assisted customers with orders
Education
General Studies -
Northeast Guilford High School
McLeansville, NCSkills
- Computer skills
- Customer service
- Hospitality
- Microsoft office
- Microsoft excel
- Windows
- Microsoft word
- Order processing
- Data Entry
- Dependable and responsible
Timeline
Order Processor
Carbon2Cobalt
11.2024 - Current
Customer Service Representative
Qurate Retail Group
04.2024 - 08.2024
Healthcare Customer Service Representative
TTEC
07.2023 - 01.2024
Claims Representative
Nationwide Mutual Insurance Company
05.2022 - 03.2023
Senior Credit Specialist
Bank of America
09.2017 - 05.2022
Personal Care Giver
Unemployed
08.2016 - 09.2017
Healthcare Billing Specialist
Labcorp
10.2015 - 08.2016
Benefits Advocate
UnitedHealth Group
03.2015 - 09.2015
Associate Trainer/ Cashier
Panera Bread
11.2007 - 03.2015
General Studies -
Northeast Guilford High School
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