Brittany Cartonia
Elizabeth City
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
5
5
years of professional experience
Work History
Store Manager
Hibbett Sports
Elizabeth City
02.2020 - Current
- Managed daily banking activities such as deposits and withdrawals.
- Organized promotional events to increase product awareness.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Developed strategies to maximize sales and profitability.
- Updated POS system with new products and promotional offers.
- Performed regular price checks to ensure competitive pricing.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
High School Diploma -
Granby High School
Norfolk, VA06-2004
Skills
- Inventory management
- Sales analysis
- Promotional events
- Customer service
- Cash handling
- Employee training
- Scheduling
- Performance evaluation
- Visual merchandising
- Staff supervision
- Bank deposit procedures
- Problem-solving
- Store opening and closing procedures
Timeline
Store Manager
Hibbett Sports
02.2020 - Current
High School Diploma -
Granby High School