Brittany Capps
Cherryville
Summary
Enthusiastic team player eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. A clear understanding of my current job title. Motivated to learn, grow, and excel within the financial institute.
Professional billing specialist prepared for this role with strong analytical skills and attention to detail. Known for effective team collaboration and flexible adaptation to changing needs. Skilled in invoice processing, account reconciliation, and financial reporting. Reliable and results-driven, ensuring accuracy and efficiency in all billing operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service/Billing Technician
City of Gastonia
08.2021 - Current
- Assist residents with questions or concerns about Solid Waste services
- Key payroll bi-weekly for over 50 employees
- Schedule interviews and obtain references for potential employees
- Close out daily download orders
- Keep supplies and uniforms available for operations
- Various administrative duties
Bank Teller
Wells Fargo
11.2015 - 08.2021
- Identified sales opportunities and referred customers to branch partners in financial services
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Uphold strict financial controls by keeping funds secure and accurately transferring monies
- Handled various accounting transactions
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
- Maintained friendly and professional customer interactions
- Maintained teller drawer to perform bank transactions
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals
- Assist with daily vault management such as balancing, preparing and receiving shipment and ATM maintenance
- Adhere to all Wells Fargo policies and procedures
- Coaching and leading the team to success
- Insuring team is focused on all tasks at hand and managing time wisely
Assistant Manager
Maurices
01.2015 - 11.2015
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Applied customer feedback to develop process improvements and support long-term business needs
- Assessed workloads to meet seasonal fluctuation needs
- Communicated with managers of other departments to maintain transparency
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
Education
BSBA - Management
Western Carolina University
12-2027
High School -
Cherryville High School
01.2007
Gaston College -
Gaston College
01.2007
Skills
- Professionalism and courtesy
- Team leadership
- HIPAA compliance
- Workload management
- Money handling
- Customer service
- Team motivation
- Verbal communication
- Customer relationship development
Certification
FEMA: IS-700.b An Introduction to the National Incident Management System
FEMA: IS-100.c Introduction to Incident Command
Timeline
Customer Service/Billing Technician
City of Gastonia
08.2021 - Current
Bank Teller
Wells Fargo
11.2015 - 08.2021
Assistant Manager
Maurices
01.2015 - 11.2015
Gaston College -
Gaston College
BSBA - Management
Western Carolina University
High School -
Cherryville High School
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