Brittany Burton
Manson
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Seeking a full/part-time position within the company that will allow me to utilize my experiences and training skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Duke Raleigh Radiation Oncology
02.2023 - Current
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Enhanced clinic efficiency by thoroughly documenting patient information, updating electronic health records and proper scheduling of follow-up appointments based on physician recommendations..
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Streamlined workflow processes within the department by identifying areas for improvement and implementing effective solutions.
- Improved communication between healthcare providers by acting as a liaison between physicians, nursing staff, and other medical professionals involved in the patients'' care.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant Intern
AFC Urgent Care Raleigh Midtown
09.2022 - 11.2022
- Created and prepared patient charts accurately for clinics and medical professionals.
- Verified confidentiality of patient information and data to alleviate potential data breaches.
- Adhered to strict document deadlines for charting and other paperwork.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Maintained detailed records of test results by entering data and patient information into computer.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Customer Service Concierge
CenterWell Pharmacy
09.2015 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Initiated PA for non covered medications to be sent to MD office
- Filled medications and over the counter products for members who called in via mail order
- Explain the difference between IN- Network and Out –Network status to ensure maximum insurance benefits.
- Subject Matter Expert (SME) provide an additional layer of support for agents and assist to the supervisor
Personal Care Aide
Serenity United Home Healthy Care
06.2014 - 05.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Ran errands for patients, did shopping, and picked up other necessities.
- Documented vitals, behaviors and medications in client medical records.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
Education
Diploma - Medical Assistant
Shades of Purple
Raleigh, NC12.2022
No Degree - IV Therapy
Shades of Purple
Raleigh, NC01.2022
No Degree - Phlebotomy
Shades of Purple
Raleigh, NC12.2021
High School Diploma -
Warren County High School
Warrenton, NC06.2007
Skills
- Phlebotomy
- PPE Compliant
- CPR and First Aid
- Covid Testing
- Starting IVs
- Vitals
- Patient Centered Care
- Leadership
- Time Management
- Urgent Care Setting
- Customer Service
Certification
- Certified Clinical Medical Assistant, NHA (E7G4K5H7)
- Certified Phlebotomist, AAPT (0720-21)
- IV Therapy
- Basic Life Support Provider
Timeline
Certified Medical Assistant
Duke Raleigh Radiation Oncology
02.2023 - Current
Medical Assistant Intern
AFC Urgent Care Raleigh Midtown
09.2022 - 11.2022
Customer Service Concierge
CenterWell Pharmacy
09.2015 - 01.2023
Personal Care Aide
Serenity United Home Healthy Care
06.2014 - 05.2016
Diploma - Medical Assistant
Shades of Purple
No Degree - IV Therapy
Shades of Purple
No Degree - Phlebotomy
Shades of Purple
High School Diploma -
Warren County High School
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