Brittany Bunn
Nashville
Summary
Dynamic Licensed Massage Therapist with a proven track record at Self Employed Services, excelling in pain management and client assessment. Renowned for developing customized treatment plans and fostering strong client relationships. Skilled in anatomy and professional ethics, dedicated to enhancing client wellness through effective communication and tailored care strategies.
Aspiring student, eager to graduate with accounting skills and hands-on experience gained through academic projects and job experience. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
10
10
years of professional experience
Work History
Licensed Massage Therapist
Self Employed Services
02.2018 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
- Maintained accurate and up-to-date client records.
- Established and implemented massage protocols and procedures.
- Analyzed postural assessments and range of motion.
- Developed customized massage programs to meet unique requirements.
- Collaborated with other healthcare professionals to develop treatment plans.
Customer Service Representative
Belk Department Store
06.2016 - 04.2017
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing and support policies and procedures.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Customer Service Representative
AT&T Store
01.2016 - 06.2016
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Accounting - Accounting
North Carolina Wesleyan University
Rocky Mount, NC12-2026
High School Diploma -
Northern
Rocky Mount, NC06-2014
Skills
- Social skills
- Pain management massage
- Body mechanics
- Psychology
- Anatomy
- Client assessment
- Range of motion improvement
- Professional ethics
- Continuing education
- Prenatal massage
- Administrative procedures
Timeline
Licensed Massage Therapist
Self Employed Services
02.2018 - Current
Customer Service Representative
Belk Department Store
06.2016 - 04.2017
Customer Service Representative
AT&T Store
01.2016 - 06.2016
Bachelor of Accounting - Accounting
North Carolina Wesleyan University
High School Diploma -
Northern
Similar Profiles
Jeanne Quedent PeirceJeanne Quedent Peirce
PCA at Self Employed ServicesPCA at Self Employed Services
Kathleen SteenKathleen Steen
Child Care Provider at Self Employed ServicesChild Care Provider at Self Employed Services
Rauf KarimovRauf Karimov
Peer Tutor at Self Employed ServicesPeer Tutor at Self Employed Services
Maryanne JordaanMaryanne Jordaan
IELTS Instructor at Self Employed ServicesIELTS Instructor at Self Employed Services
Kori CopelandKori Copeland
Retail Sales Associate at TargetRetail Sales Associate at Target