Brittany Bailes
Lawndale
Summary
A detail-oriented healthcare and administrative professional with experience in customer service, clinical documentation, business operations, handling confidential information, managing client interactions, maintaining organized workflow in fast-paced environments. Skilled in communication, multitasking, problem solving, electronic records systems, and coordinating daily operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Coordinator/ Office Manager
KC Quality Construction
Shelby
06.2021 - Current
- Managed daily administrative operations for a small business in a fast-paced environment.
- Communicated with clients through phone, email, and in person interactions while maintaining professional customer service.
- Processed payments including cash and checks while maintaining organized records.
- Maintained organized scheduling, communication, and workflow between clients and business operations.
- Coordinated multiple responsibilities simultaneously while meeting deadlines and business needs.
- Handled customer concerns and resolved issues in a professional and timely manner.
Licensed Practical Nurse
Atrium Health
Shelby
02.2020 - 10.2021
- Managed and prioritized care tasks for multiple patients in a fast paced emergency department environment.
- Maintained accurate electronic documentation and patient records.
- Coordinated with healthcare teams to support efficient patient flow and continuity of care.
- Analyzed patient charts and conveyed critical updates or concerns to healthcare providers.
- Administered medications and completed clinical procedures while following safety and compliance guidelines.
- Monitored patient conditions and documented observations with strong attention to detail and accuracy
Certified Nursing Assistant
Atrium Health
Shelby
10.2016 - 10.2019
- Assisted with patient mobility, transfers, and comfort while ensuring safety procedures were followed.
- Provided professional and compassionate support to patients and families.
- Prioritized tasks efficiently while managing responsibilities in a fast-paced setting.
- Maintained confidentiality and compliance with HIPAA and health care regulations.
- Developed strong communication, teamwork, and time management skills throughout direct patient care.
- Ensured precise documentation of patient information
Education
Practical Nursing - Practical Nursing
Isothermal Community College
Spindale, NC06-2019
High School Diploma -
Cleveland Community College
Shelby, NC05-2012
Skills
- Electronic medical records (Cerner/Epic)
- Clinical documentation
- Administrative support
- Scheduling and coordination
- Data entry
- Microsoft office
- Customer service
- Phone/email communication
- Time management
- Multitasking
- Problem solving
- Attention to detail
- Team collaboration
- Conflict resolution
- Medical terminology
Certification
- Licensed Practical Nurse
- BLS
Timeline
Operations Coordinator/ Office Manager
KC Quality Construction
06.2021 - Current
Licensed Practical Nurse
Atrium Health
02.2020 - 10.2021
Certified Nursing Assistant
Atrium Health
10.2016 - 10.2019
Practical Nursing - Practical Nursing
Isothermal Community College
High School Diploma -
Cleveland Community College