Brittani Phillips
Jacksonville,NC
Summary
Detail-oriented and customer-focused professional with exceptional organizational skills and proficiency in Microsoft Office programs. Experienced in delivering high-quality customer service, managing inquiries, and resolving issues efficiently. Strong multitasking abilities and willingness to train as needed. Adept at building positive relationships and committed to providing exceptional support to enhance customer satisfaction and team success. Seeking to leverage these skills in a customer service role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Vocational Technician
Carobell, Inc.
05.2024 - 09.2024
- Working and caring for adults with IDD
- Caretaking of their basic needs
- Prepping their meals
- Going on field trips out in community
- Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
Server/Bartender
Harpers Restaurant
01.2023 - 01.2023
- Supported needs of hundreds - person wait staff who attended to specific needs of countless customers daily for greeting and seating guest. Taking orders, and drink in timely manner. Friendly and understating experience withy customers. restaurant with social relevancy and intentionality.
Hostess/Server
Kosta's Kitchen
10.2020 - 04.2021
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Provided patrons with estimated waiting times during peak service hours.
Server/Hostess
Fatz Cafe
01.2014 - 01.2016
- Supported needs of many customers - person wait staff who attended to specific needs of countless customers daily for Fatz café restaurant with social relevancy and intentionality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Sales Representative Team Leader
Wireless Advocates
01.2013 - 01.2013
- Maintained a strong understanding of competitor offerings, enabling the team to better position products and services in the market.
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
Education
High School Diploma -
Aspen High School.
Newnan, GA06.2012
Skills
- Customer Service
- Multitasking and Organization
- Document Preparation
- Computer Skill and software Knowledge
Certification
- Beekeeping Management, University of Georgia - 2023
- CPR Certified
- Computer Skills Certificate, Carteret County Community College
Timeline
Vocational Technician
Carobell, Inc.
05.2024 - 09.2024
Server/Bartender
Harpers Restaurant
01.2023 - 01.2023
Hostess/Server
Kosta's Kitchen
10.2020 - 04.2021
Server/Hostess
Fatz Cafe
01.2014 - 01.2016
Sales Representative Team Leader
Wireless Advocates
01.2013 - 01.2013
High School Diploma -
Aspen High School.
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