Brittani Angel
Laurel Springs
Summary
Results-driven Manager with extensive experience at Alleghany Cares, specializing in team leadership and customer service excellence. Proficient in inventory management and visual merchandising, leading to enhanced store operations and increased customer engagement. Expertise in complex problem-solving and relationship building, fostering collaboration that boosts team performance and client satisfaction.
Overview
8
8
years of professional experience
Work History
Manager
Alleghany Cares
10.2021 - Current
- Enhanced store operations by ensuring compliance with company policies and standards.
- Reduced inventory shortages through effective stock replenishment processes and management.
- Fostered team performance by training and mentoring staff in a collaborative environment.
- Improved customer engagement with strategic visual merchandising and store layout enhancements.
- Strengthened brand presence by leading community outreach initiatives and local engagement efforts.
- Maintained a clean, safe environment, ensuring smooth daily store operations for customers.
Payroll Specialist
Alleghany County Government
12.2020 - 10.2021
- Ensured payroll accuracy for over 100 employees, complying with federal regulations.
- Streamlined employee benefits administration and vendor communication for seamless enrollment.
- Identified payroll discrepancies through audits and implemented corrective measures promptly.
- Resolved employee inquiries about pay and benefits in collaboration with HR.
- Managed year-end processing tasks, including W-2 preparation and ACA reporting.
- Enhanced payroll accuracy by reviewing timesheets and addressing discrepancies effectively.
Childcare Subsidy Caseworker
County of Surry
01.2018 - 12.2020
- Enhanced client service access through thorough assessments of needs and eligibility.
- Provided urgent crisis intervention and support during client emergencies and challenges.
- Increased community awareness through effective outreach initiatives for available services.
- Evaluated client needs and recommended suitable services and resources promptly.
- Ensured strict confidentiality standards were upheld for all client information.
- Assessed income and educational needs to determine childcare eligibility effectively.
Education
High School Diploma -
Alleghany High School
Sparta, NC Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Documentation and reporting
- Relationship building
Timeline
Manager
Alleghany Cares
10.2021 - Current
Payroll Specialist
Alleghany County Government
12.2020 - 10.2021
Childcare Subsidy Caseworker
County of Surry
01.2018 - 12.2020
High School Diploma -
Alleghany High School