Brittany Moody
Charlotte
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Alorica
Charlotte
09.2021 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted available products and services to customers during service, account management and order calls.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong customer relationships to encourage repeat business.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided accurate information about products and services to customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Contacted customers about potential service upgrades, new services and account changes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Strengthened customer retention by offering discount options.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified needs of customers promptly and efficiently.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Promoted customer retention by using exceptional interpersonal skills.
- Responded promptly and courteously to customer inquiries via email, phone, or chat.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Re-established customer's faith in company by providing best retention offers available.
- Explained new products and services to customers.
- Answered customer questions to maintain high satisfaction levels.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Performed additional duties as assigned by management team.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Front Desk Receptionist
JazzItUp Hair Salon
Dillon
01.2021 - 09.2021
- Greeted visitors warmly and directed them to correct personnel or office.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
- Responded to customer inquiries via phone, email, and in person.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted customers, answered general questions and directed to appropriate locations.
- Assisted with scheduling appointments for clients and visitors.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Scheduled and confirmed appointments for clients and staff.
- Greeted customers warmly and made them feel welcome.
- Handled sensitive information in a confidential manner.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Assisted in the management of the company's social media accounts.
- Greeted visitors to provide information and direct to appropriate personnel.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Dillon High School
Dillon, South Carolina05-2016
Skills
- Customer service
- Technical support
- Billing procedures
- Product knowledge
- Customer relationship management
- Problem resolution
- Interpersonal communication
- Complaint handling
- Feedback evaluation
- Appointment scheduling
- Recordkeeping strengths
- Inbound call answering
- Sales techniques
- Customer consulting
- Active listening
- Problem-solving aptitude
- Customer retention
- Call documentation
- Positive and professional
- Problem-solving abilities
- Billing adjustments and refunds
- Client relations
- Positive Language Use
- Team collaboration
- Problem-solving
- Call center experience
- Policy explanation
- Record keeping
- Conflict resolution
- Critical thinking
- Professionalism
- Sensitive information handling
- Listening skills
- Decision-making
- Mail sorting
- Verbal communication
- Issue handling
- Call management
Hobbies & Interest
- Reading
- Dance
- Journaling
- Yoga
- Learning new recipes
- Hiking
- Music
- Poetry
Timeline
Customer Service Representative
Alorica
09.2021 - Current
Front Desk Receptionist
JazzItUp Hair Salon
01.2021 - 09.2021
High School Diploma -
Dillon High School