BRITT HANNA
Kernersville,NC
Summary
Motivated individual seeking entry-level Customer Service Representative position. Friendly and professional team player with a hard-working and driven nature.
Overview
9
9
years of professional experience
Work History
Certified Recreational Activities Specialist
Wyoming State Hospital
07.2014 - 03.2018
- Assists with the development and administration of the recreational therapy program for the facility, utilizing various forms of recreation and leisure activities to meet the physical, cognitive, and sensory needs of the individuals served.
- Plans and conducts activities and community integration outings which enable people to learn and practice cognitive, social and emotional skills so they may get the most out of life and integrate with the public.
- Conducts Recreation Therapy assessments and determines appropriate interventions for clients.
- Develops, implements, and evaluates care plans for clients including 1:1 and group interventions to meet the needs of the patients in a mental health clinical setting.
- Documents data in client medical record, noting progress toward treatment objectives
- Creates a schedule that includes daily, weekly, monthly and annual recreation/leisure activities for large groups of people.
- Monitors participants during activities to ensure safety.
- Completes regular inventories of supplies and equipment and prepares requests for new or replacement equipment and supplies.
- Prepares monthly progress reports as well as daily therapy and recreational attendance documents.
- Prepares schedules for staff and therapy sessions.
- Organizes volunteers and directs youth workers.
- Developed strong client relationships through consistent communication and attentive service.
Swimming Lessons Instructor
Kernersville Family YMCA
05.2012 - 06.2014
- Instructs swimming lessons in accordance with YMCA guidelines with prepared lesson plans
- Instruct swimming lessons for patrons of various ages, physical and cognitive abilities in private and/or group settings.
- Increased student confidence in swimming abilities through consistent encouragement and positive reinforcement.
- Builds effective, authentic relationships with students and parents; helps them connect with each other and the YMCA. Encourages parent involvement and identifies potential volunteers
- Conveys information on aquatics programs and schedules and as appropriate refers students and parents to other programs such as private swim lessons or swim team
- Maintains records as required (i.e. attendance, progress reports, etc.)
- Attends staff meetings and training as scheduled
- Follows all YMCA policies, rules, regulations and procedures, including emergency and safety procedures and pool rules.
- Completes incident and accident reports as necessary
- Organizes and puts away needed class equipment; reports damaged equipment
- Trains and supervises class aides as assigned
Lifeguard
Kernersville Family YMCA
05.2012 - 06.2014
- Maintains active surveillance of the pool area.
- Knows/reviews all emergency procedures and responds to emergency situations immediately in accordance with YMCA policies, procedures, and the “safe-in-six” model. Completes related reports as required.
- Maintains effective, positive relationships with the members, participants and other staff
- Knows, understands, and consistently applies safety rules, policies and guidelines for the pool and aquatic area. Maintains accurate records as required by the YMCA and/or the state Health Department code.
- Performs equipment checks and ensures appropriate equipment is available as needed.
- Checks the pool for hazardous conditions when arriving.
Performs chemical testing when not guarding , as required, and takes appropriate action. - Attends all staff meetings and in-service training
Clinical Intern
Broughton Hospital
01.2013 - 04.2013
- To develop skills of recreational therapy practice as defined by the NCTRC Job Analysis · Identify and analyze the populations served · To become more familiar with implementing RT interventions for group therapy · Increase efficiency in developing treatment ideas for recreational therapy · To become more comfortable and familiar with developing individualized treatment plans.
Cats Den Assistant
University Center Cats Den
8 2011 - 12.2012
- Provide excellent customer service for students, staff, and visitors, including answering questions and providing resources · Responsible for event planning and basic arcade operations · Receive and report requests for repairs and maintenance · Maintain accurate logs for equipment check-out.
Clinical Volunteer
Mountain Trace Nursing Home
08.2012 - 11.2012
- Will gain experience delivering weekly recreational therapy interventions for older adults.
Clinical Volunteer
JFK Alcohol and Drug Abuse Treatment Center
08.2012 - 11.2012
- Observe clients' assessments and intervention by certified and licensed Recreational Therapists.
Clinical Volunteer
OT 4 KIDS
05.2012 - 08.2012
- Gained clinical team experience by serving on a treatment team along with physical and speech therapists · Gained experience working with children with special needs · Focused on habilitation as well rehabilitation by using multi-sensory therapy-based sessions in a sensory rich environment, which included swinging, spinning, climbing, bouncing, and many other activities.
Unit Counselor/Lifeguard
Keyauwee Program Center
05.2011 - 08.2011
- Supervised young girls and provided an active role in the daily activities of the campers · Responsible for campers' safety, well-being, comforting, teaching, and playing · Assisted with the implementation and supervision of pool and waterfront activities · Taught boating activities such as canoeing, kayaking, and paddle boating.
Webster Enterprises
01.2011 - 03.2011
- Provided activities to workers at a local, non-profit organization that provides jobs and educational opportunities for people with disabilities.
Unit Counselor/Adventure Staff/Lifeguard
Keyauwee Program Center
1 1 - 8 2010
- Teach and guide campers in program areas and decision-making. Be a positive role model for young girls and put their needs first.
- Responsible for helping with the supervision and care of campers. Primarily facilitating high adventure activities such as the climbing wall, alpine tower, cooperation course and archery.
- Assisted with the implementation and supervision of pool and waterfront activities · Teach boating activities such as canoeing, kayaking, and paddle boating.
Adventure Staff
Keyauwee Program Center
05.2009 - 08.2009
- Supervised and facilitated climbing wall, high ropes, and challenge course.
Skyland Nursing Home
01.2012
- Provided residents with company to get them out of their rooms for walks and different activities.
Walk and Roll
04.2011
- Provided music and games for individuals with Traumatic Brain Injury and spinal cord injury sponsored by Brain Injury Association of North Carolina, a non-profit organization that strives to create a better future for individuals who survive brain injury by providing prevention, education, support, and advocacy through services and activities.
Education
Bachelor of Science - Recreational Therapy
Western Carolina University
Skills
- Quick learner
- Strong communication skills
- Customer-oriented
- Computer proficient
- Safety Training
- Team Building training
- Team leadership
- Client assessment and analysis
References
REFERENCE
- Jennifer Hinton Ph.D., LRT/CTRS Associate Professor
Western Carolina University
828-508-7019
jlhinton@wcu.edu
- Brittney Lambeth Jones Customer Service Support Representative
336-929-4675 Blambeth7642@gmail.com
- Amy Hunter, small business owner and a volunteer manager for Comic Convention and FanX Salt Lake Comic Convention
801-661-9936
amyradninjas@gmail.com
- Bonnie Mahoney Former Supervisor at Kernersville YMCA
336-529-5287
bonniejoym@yahoo.com
Skills
basic, Behavioral Health, communication skills, CPR, clients, excellent customer service, event planning, First Aid, Job Analysis, Physical Disability, Processes, profit, rehabilitation, repairs, safety, speech, supervision, teaching, Therapy, treatment plans
Additional Information
- AWARDS & PROFESSIONAL MEMBERSHIPS Dean's List, Spring and Fall 2011, Fall 2012, Spring 2013 Western Carolina University Recreational Therapy Association North Carolina Recreational Therapy Association National Society of Leadership and Success
Timeline
Certified Recreational Activities Specialist
Wyoming State Hospital
07.2014 - 03.2018
Clinical Intern
Broughton Hospital
01.2013 - 04.2013
Clinical Volunteer
Mountain Trace Nursing Home
08.2012 - 11.2012
Clinical Volunteer
JFK Alcohol and Drug Abuse Treatment Center
08.2012 - 11.2012
Clinical Volunteer
OT 4 KIDS
05.2012 - 08.2012
Swimming Lessons Instructor
Kernersville Family YMCA
05.2012 - 06.2014
Lifeguard
Kernersville Family YMCA
05.2012 - 06.2014
Skyland Nursing Home
01.2012
Unit Counselor/Lifeguard
Keyauwee Program Center
05.2011 - 08.2011
Walk and Roll
04.2011
Webster Enterprises
01.2011 - 03.2011
Adventure Staff
Keyauwee Program Center
05.2009 - 08.2009
Cats Den Assistant
University Center Cats Den
8 2011 - 12.2012
Unit Counselor/Adventure Staff/Lifeguard
Keyauwee Program Center
1 1 - 8 2010
Bachelor of Science - Recreational Therapy
Western Carolina University
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