Britney Rivera
Charlotte,Nc
Summary
Experience at Chick-fil-A, excelling in team leadership and employee coaching. Proven ability to enhance customer service and operational efficiency, while ensuring food safety and accuracy in order fulfillment. Recognized for strong communication skills and adaptability in high-pressure environments, driving team success and customer satisfaction.
Friendly and approachable with passion for delivering exceptional customer service. Possesses solid understanding of front-of-house operations and ability to train staff effectively. Focused on enhancing team performance and creating memorable guest experiences.
Overview
3
3
years of professional experience
Work History
FOH Trainer Coach/ Team Lead
Chic-Fil-A
Charlotte, NC
07.2024 - Current
- Trained new staff on customer service protocols and operational standards.
- Delivered ongoing coaching to enhance team performance and efficiency.
- Accomplished multiple tasks within established timeframes.
- Monitored inventory levels and coordinated restocking of supplies as needed.
- Led team in delivering exceptional customer service during high-volume periods.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Warehouse Worker
Kelly Services
Charlotte, NC
03.2023 - 07.2023
- Accurately picked and packed orders according to specifications.
- Collaborated with team members to optimize workflow processes.
- Followed safety protocols to ensure a secure working environment.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Education
High School Diploma -
Hawthorne Academy of Health Sciences
Charlotte, NCSkills
- Task delegation
- Employee coaching
- Training and coaching
- Order accuracy
- POS system operations
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
- Team leadership
- Adaptability and flexibility
- Decision-making
- Cash handling
- Worker training
Languages
Spanish
Native or Bilingual
Timeline
FOH Trainer Coach/ Team Lead
Chic-Fil-A
07.2024 - Current
Warehouse Worker
Kelly Services
03.2023 - 07.2023
High School Diploma -
Hawthorne Academy of Health Sciences