Britney Martinez
Thomasville
Summary
Results-driven Military NCO with extensive leadership experience in U.S. Army operations management. Expertise in team mentorship and workflow optimization through effective records management and morale-boosting initiatives. Bilingual in English and Spanish, recognized for delivering exceptional customer service and fostering a collaborative team environment.
Overview
6
6
years of professional experience
Work History
Military NCO
DFAS
06.2021 - Current
- Enhanced operational efficiency by coordinating daily administrative activities for mission readiness.
- Supervised personnel and managed schedules to achieve organizational goals effectively.
- Boosted morale through recognition programs and professional development initiatives.
- Streamlined records management, improving accuracy and workflow efficiency for operations.
- Provided comprehensive administrative support, including calendar management and meeting coordination.
- Handled communications with professionalism, managing calls and inquiries effectively.
Team Leader
Dairi-O
07.2020 - 05.2021
- Became the youngest and fastest employee to earn Employee of the Month and to master all kitchen stations and operational areas, demonstrating rapid learning, versatility, and high performance in a fast-paced environment
- Delivered high-quality customer service in a fast-paced environment
- Operated equipment safely while following health and safety regulations
- Maintained food safety, sanitation, and inventory standards
- Supported team operations during peak service hours
Team Member
McDonald’s
03.2020 - 06.2020
- Enhanced team performance by training new members on procedures and safety.
- Boosted productivity by identifying and implementing process improvements.
- Ensured clean and safe work areas, promoting a positive environment.
- Developed customer loyalty through friendly, efficient service delivery.
- Consistently prepared food items following standardized recipes for quality assurance.
- Maintained high productivity by quickly adapting to changing work priorities.
Education
High School Diploma -
Highpoint Central Highschool
High Point, NCSkills
- Operations Management
- Administrative & Executive Support
- Team Leadership & Mentorship
- Logistics Coordination
- Scheduling & Calendar Management
- Process Improvement
- Records & Documentation Management
- Customer Service & Communication
- Time Management
- Military Operations
- Bilingual: English & Spanish
- Friendly, positive attitude
Accomplishments
- Serving in the U.S. Army since 2021, progressed into the role of Operations NCOIC, supporting daily operations, personnel coordination, and administrative leadership in high-responsibility environments
- Recognized for performance and dedication with two Army Achievement Medals and a Certificate of Achievement
- Improved operational efficiency by organizing administrative systems, maintaining accurate records, and supporting leadership through scheduling, coordination, and communication
- Known for adaptability, teamwork, and problem-solving, consistently contributing to a positive and collaborative work environment
- At Dairi-O, became the youngest and fastest employee to earn Employee of the Month and to master all kitchen stations and operational areas, demonstrating rapid learning and strong work ethic
- Bilingual in English and Spanish, enabling effective communication across diverse teams and customers
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Cooking
- Crafting and DIY Projects
- Adventure Travel
- Spending time with family
Timeline
Military NCO
DFAS
06.2021 - Current
Team Leader
Dairi-O
07.2020 - 05.2021
Team Member
McDonald’s
03.2020 - 06.2020
High School Diploma -
Highpoint Central Highschool
Army Achievement Medal (AAM) ×2 Certificate of Achievement (COA) Multiple Military Training & Perfor
- Awarded an Army Achievement Medal (AAM) for outstanding performance while assigned to a Combined Task Force with the 82nd Airborne Division, recognized for selfless service and significant contributions to the overall success of the Army’s mission; formally credited by the 18th Combat Sustainment Support Battalion and the 82nd Airborne Division Sustainment Brigade
- Awarded a second Army Achievement Medal (AAM) for successfully completing Basic Combat Training (BCT) and Advanced Individual Training (AIT), demonstrating discipline, adaptability, and commitment to professional development
- Received a Certificate of Achievement (COA) for volunteering to assist fellow Soldiers during a 12-kilometer ruck march, reflecting teamwork, dedication, and service beyond assigned duties