BRITANY GALLOWAY
Greensboro
Summary
Experienced Peer Support and mental health advocate, providing essential guidance and support to individuals. Utilizes effective communication and empathy to create trusting and supportive environment. Knowledge of mental health resources and strategies to assist individuals in their recovery journey.
Overview
10
10
years of professional experience
Work History
Intake Specialist
Dreams Treatment Services
09.2023 - 11.2024
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Peer Support Specialist
Alamance Academy
01.2020 - 09.2024
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Accurate note documentation according to company standards
Walmart Pharmacy
Wlamart
02.2019 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Master Trainer
Verizon Wireless
01.2015 - 07.2019
- Led cross-functional teams to optimize network performance, resulting in substantial customer satisfaction improvements and reduced churn rates.
- Designed customized training materials tailored to specific client needs, leading to improved learning outcomes.
- Enhanced trainee engagement by incorporating interactive activities and real-world examples into training sessions.
Education
High School Diploma -
Brittain Academy
Thomasville, NC01.2013
Skills
- Crisis Intervention
- Resource Navigation
- Recovery guidance
- Self-care management
- Rapport building
- Substance abuse awareness
- Treatment Planning
- Clinical documentation
Timeline
Intake Specialist
Dreams Treatment Services
09.2023 - 11.2024
Peer Support Specialist
Alamance Academy
01.2020 - 09.2024
Walmart Pharmacy
Wlamart
02.2019 - 03.2023
Master Trainer
Verizon Wireless
01.2015 - 07.2019
High School Diploma -
Brittain Academy
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