Brini Delgado
Winston-Salem
Summary
Adept at enhancing customer satisfaction and streamlining operations, my tenure at Community Care Center showcases a proven track record in managing high-volume calls with empathy and efficiency. Leveraging skills in data entry and appointment scheduling, I've significantly reduced wait times and improved communication, demonstrating a commitment to excellence and a results-driven approach.
Overview
10
10
years of professional experience
2019
2019
years of post-secondary education
Work History
Ulta Beauty advisor
Ulta Beauty Inc.
Winston-Salem
02.2026 - Current
- Advised customers on skincare and makeup product selections.
- Maintained cleanliness and organization of beauty displays and product shelves.
- Assisted in inventory management by restocking products as needed.
- Managed cash register transactions accurately during checkout processes.
- Created a positive shopping experience for each customer through effective communication skills.
- Finalized purchases and processed payments.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Recommended merchandise based on expert product knowledge and client preferences.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Recommended complementary products based on guest interests or items selected for purchase.
Phone Operator
Community Care Center
02.2022 - Current
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Maintained clean, organized reception area conducive to a professional atmosphere that put patients at ease upon arrival.
Dental Coordinator
Community Care Center
02.2022 - Current
- Reduced wait times by proactively coordinating with dental professionals to optimize appointment availability.
- Cultivated a positive work environment through effective team communication, fostering collaboration among dental professionals.
- Maintained clean, organized reception area conducive to a professional atmosphere that put patients at ease upon arrival.
- Increased patient satisfaction through attentive customer service and prompt response to inquiries.
- Coordinated staff schedules, ensuring adequate coverage for all appointments while balancing employee preferences and availability.
- Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and best practices in dental care management.
- Assisted dentists in delivering quality care through efficient preparation of equipment, materials, and instruments required for procedures.
Interpreter
Community Care Center
02.2022 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
- Offered language instruction to help clients improve language skills.
- Collaborated with other interpreters to cross-check accuracy of interpretations.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
Retail Sales Associate
Skechers
06.2020 - 09.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
Server
Kanpia Japanese Steak House
08.2018 - 07.2020
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Sales Associate
Boost Mobile
06.2018 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Server Assistant
Mi Pueblo Restaurant
05.2016 - 07.2017
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
Education
High School Diploma -
Reagan High School
3750 Transou Rd, Pfafftown, NC 27040Skills
Data Entry
Telephone Etiquette
Empathy and patience
Appointment Scheduling
Languages
English and Spanish ( bilingual )
Timeline
Ulta Beauty advisor
Ulta Beauty Inc.
02.2026 - Current
Phone Operator
Community Care Center
02.2022 - Current
Dental Coordinator
Community Care Center
02.2022 - Current
Interpreter
Community Care Center
02.2022 - Current
Retail Sales Associate
Skechers
06.2020 - 09.2021
Server
Kanpia Japanese Steak House
08.2018 - 07.2020
Sales Associate
Boost Mobile
06.2018 - 09.2019
Server Assistant
Mi Pueblo Restaurant
05.2016 - 07.2017
High School Diploma -
Reagan High School