Bridgette Sedtal
Haw River
Summary
Professional with extensive experience in managing front office operations across hospitality, medical, and early childhood education sectors. Proven ability to streamline administrative processes, resulting in improved guest satisfaction and operational efficiency. Proficient in patient scheduling, medical records management, and front-desk operations, with a strong focus on effective communication and organizational skills. Demonstrated expertise in staff training, parent communication, and developing educational programs in early learning environments.
Overview
9
9
years of professional experience
Work History
Day Care Director
Self Employed
Wendell
06.2023 - Current
- Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
- Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
- Coordinated special events such as holiday parties or field trips that enriched children''s experiences at the daycare center.
- Enhanced children''s emotional and social development by implementing age-appropriate programs and activities.
- Promoted a positive learning culture by modeling appropriate behavior management strategies for staff members to emulate.
- Increased parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Maintained a clean, organized, and welcoming environment for children to feel comfortable exploring their surroundings.
- Interviewed parents and children for enrollment.
Medical Receptionist
Private Diagnostics Clinic
Raleigh
09.2022 - 06.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
Travel Consultant
Loews Hotels
Franklin
01.2022 - 03.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
Office Manager
Paulo Products
Murfreesboro
09.2020 - 01.2022
- Oversaw office inventory activities by ordering, requisitions, stocking, and shipment receiving.ersonnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Reservations Agent
The Hermitage Hotel
Nashville
02.2020 - 04.2020
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Played a pivotal role in expanding the organization''s remote work capabilities by implementing robust telecommunication infrastructures.
- Maintained a well-organized home studio setup for efficient remote work capabilities when needed by clients or collaborators.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Guest Service Manager
Fairfield By Marriott
Lebanon
08.2019 - 02.2020
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Oversaw lobby operations and concierge services.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
Sales Administrative Assistant
Embassy Suites
Murfreesboro
04.2019 - 07.2019
- Created and maintained reports, documents, and presentations to assist with administrative support..
- Collected and maintained file of receipts to coordinate expense report submission.
- Streamlined sales processes with efficient data entry and management of client information in the CRM system.
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
- Promoted teamwork among colleagues by assisting with overflow work from other departments when necessary to ensure deadlines were met consistently across the board.
- Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
- Demonstrated adaptability within a fast-paced environment by swiftly learning new software programs used in day-to-day operations.
Guest Service Manager
Hilton Nashville Downtown
Nashville
03.2018 - 04.2019
- Understood and implemented safety and emergency procedures.
- Monitored staff training, scheduling and shift changes.
- Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
- Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.
- Maintained and troubleshot hotel property management systems.
- Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
- Coordinated special events and group bookings, ensuring all details were accurately executed for successful outcomes.
- Maintained accurate records of guest information and preferences, using this data to provide personalized experiences during future stays.
- Created an open communication environment within the team that encouraged idea-sharing and fostered collaboration among colleagues for continuous improvement efforts.
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Implemented new procedures to reduce wait times during check-in and check-out processes, leading to higher guest satisfaction ratings.
- Ensured a safe and secure environment for both guests and staff by enforcing established safety procedures and protocols at all times.
Front Desk Supervisor
Hilton Nashville Downtown
Nashville
03.2016 - 03.2018
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
Education
Bachelor of Arts - Animation And Special Effects
Middle Tennessee State University
Murfreesboro, TN05.2016
Associate of Arts - Liberal Arts And General Studies
Cleveland State Community College
Cleveland, TN05.2014
Skills
- Child safety
- Program development
- Parent communication
- Event coordination
- Customer service
- Conflict resolution
- Time management
- Team leadership
- Record keeping
- Health regulations
- Organizational skills
- First aid and CPR
Timeline
Day Care Director
Self Employed
06.2023 - Current
Medical Receptionist
Private Diagnostics Clinic
09.2022 - 06.2023
Travel Consultant
Loews Hotels
01.2022 - 03.2022
Office Manager
Paulo Products
09.2020 - 01.2022
Reservations Agent
The Hermitage Hotel
02.2020 - 04.2020
Guest Service Manager
Fairfield By Marriott
08.2019 - 02.2020
Sales Administrative Assistant
Embassy Suites
04.2019 - 07.2019
Guest Service Manager
Hilton Nashville Downtown
03.2018 - 04.2019
Front Desk Supervisor
Hilton Nashville Downtown
03.2016 - 03.2018
Bachelor of Arts - Animation And Special Effects
Middle Tennessee State University
Associate of Arts - Liberal Arts And General Studies
Cleveland State Community College
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