Brianne Washington
Shelby
Summary
Dynamic and results-driven professional with a strong background in customer service and teamwork, honed at Spectrum. Proven ability to enhance customer satisfaction through effective problem-solving and time management. Skilled in EMR/EHR systems, ensuring compliance with clinical quality standards while fostering a collaborative environment.
Overview
14
14
years of professional experience
Work History
Retail Sales Associate
Spectrum
05.2019 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Schedule Coordinator
Medical Office
02.2015 - 11.2019
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
Hospital Volunteer
CaroMont Health
01.2012 - 05.2016
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
- Restocked medical supplies and consumables to prepare procedure rooms.
- Reported patient requests, concerns, and other observations to staff.
- Transported patients and helped with discharge procedures.
Education
Business
Campbell University
Buies Creek, NC06-2015
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Client support
- Time management
- Clinical quality program standards
- EMR / EHR
- HIPAA compliance
- Patient management
- Charting and documentation
- Spreadsheet management
Timeline
Retail Sales Associate
Spectrum
05.2019 - Current
Schedule Coordinator
Medical Office
02.2015 - 11.2019
Hospital Volunteer
CaroMont Health
01.2012 - 05.2016
Business
Campbell University
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