Brianne Washington
Shelby
Summary
Dynamic retail professional with proven sales expertise. Excelling in team leadership and performance analysis. Skilled in stock control and point of sale systems, I foster positive customer relationships and drive sales growth. Recognized for outstanding problem-solving abilities and a friendly, outgoing demeanor, I consistently enhance customer satisfaction.
Overview
15
15
years of professional experience
Work History
Retail Store Specialist
Spectrum
05.2019 - Current
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
Team Leader, Sales Operations
Hyatt
02.2015 - 03.2019
- Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands.
- Instructed field sales team members on access and optimal leverage of CRM and other database technologies in cultivating customer relationships and driving sales performance.
- Informed sales team on availability and interpretation of forecasting and territory management data to enable team members to close more sales.
- Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
Lead
Convergys
06.2010 - 09.2015
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated leadership skills in managing projects from concept to completion.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Bachelor of Arts - Business Administration And Management
Campbell University
Buies Creek, NC05-2017
Skills
- Stock control
- Workplace safety
- Merchandise display
- Performance analysis
- Point of sale systems
- Store operations
- Store maintenance
- Department reset
- Time management
- Problem-solving
- Friendly and outgoing
- Sales expertise
Timeline
Retail Store Specialist
Spectrum
05.2019 - Current
Team Leader, Sales Operations
Hyatt
02.2015 - 03.2019
Lead
Convergys
06.2010 - 09.2015
Bachelor of Arts - Business Administration And Management
Campbell University
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