Brianne Crump
Banner Elk
Summary
Dedicated vacation rental Operations Manager with a background in managing diverse properties. Skilled in streamlining operations, enhancing tenant and client satisfaction, and driving overall operational improvements. Experience includes overseeing property condition, including maintenance and housekeeping, marketing homes for short-term rentals, and ensuring smooth operations and positive experiences for both property owners and guests. Strong communication skills to effectively deal with clients and tenants alike while demonstrating problem-solving abilities to resolve any issues promptly.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Local Operations Manager
Vacasa
Sugar Mountain
03.2025 - Current
- Managed a portfolio of 65 residential properties, ensuring high occupancy rates and tenant and owner satisfaction
- Developed and maintained positive relationships with owners, addressing concerns promptly and effectivelyCoordinated with other departments, including sales, marketing, finance, andhuman resources. to ensure efficient operations.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Conducted regular property inspections to identify maintenance needs and ensure compliance with safety regulations
- Collaborated with vendors and contractors to coordinate repairs and renovations within budgetary constraints
- Demonstrated excellent problem-solving skills by resolving conflicts between tenants or handling difficult situations professionally
- Served as a liaison between tenants/residents and property owners/investors providing regular updates on occupancy rates, financial performance, etc
Facility Manager
Vacasa
Sugar Mountain
04.2024 - 03.2025
- Oversaw the day-to-day operations of facility maintenance, ensuring all systems and equipment were functioning properly
- Developed and maintained relationships with vendors and contractors for repairs, renovations, and equipment purchases
- Created and managed budgets for facility operations, optimizing spending while maintaining high standards
- Created processes to improve operational efficiency within the facility's departments.
- Conducted regular inspections of facilities to identify potential hazards or maintenance needs, addressing them promptly
- Drove continuous improvement efforts by analyzing operational data trends and identifying areas for optimization
- Operated commercial laundry equipment, including washers, dryers, and ironing machines
- Managed inventory of laundry supplies such as detergent, bleach, fabric softener, and dryer sheets
- Collaborated with team members to prioritize tasks based on urgency and workload demands
- Assisted in the training of new staff members on proper laundry handling techniques and safety protocols
- Performed routine maintenance checks on equipment to identify any malfunctions or issues that require repair or replacement parts
- Supervised a team of 25 housekeeping and laundry staff, ensuring efficient and high-quality cleaning services
- Developed and implemented training programs for new hires, resulting in improved productivity and adherence to cleanliness standards
- Created work schedules for housekeeping staff, balancing workload distribution based on occupancy levels
- Conducted regular performance evaluations for team members, providing constructive feedback and identifying areas for improvement
- Maintained accurate records of room status, maintenance issues, lost items, and special requests
- Assisted in deep cleaning projects during low occupancy periods to maintain the overall cleanliness of the hotel
Front Desk Receptionist
Vacasa
Sugar Mountain
12.2023 - 04.2024
- Resolved guest complaints or issues promptly and effectively, maintaining high levels of customer satisfaction
- Coordinated with the sales team to manage group bookings and ensure seamless execution of events or conferences held at the hotel
- Implemented cost-saving measures such as energy conservation initiatives and paperless processes in the front office department
- Developed strong relationships with repeat guests through personalized interactions
- Oversaw the maintenance of the lobby area and cleanliness standards
- Developed and implemented standard operating procedures for the front office department, resulting in improved efficiency and consistency of service delivery
- Liaised with other departments such as housekeeping, maintenance, and sales to ensure seamless communication and coordination
- Demonstrated exceptional problem-solving skills when handling difficult or escalated guest situations
- Mentored front office staff members to enhance their professional development and career growth opportunities
- Conducted regular audits of front desk procedures to identify areas for improvement and implement corrective actions as needed
- Managed the front office budget, monitoring expenses and identifying cost-saving opportunities without compromising service quality
- Served as a point of contact for guest inquiries or complaints, resolving issues promptly to ensure guest satisfaction
- Monitored daily arrivals/departures to anticipate staffing needs during peak periods
Administrative Assistant/Reservation Agent
The Spa at Esseola
Linville
04.2023 - 12.2023
- Managed payroll and scheduling processes to enhance operational efficiency.
- Oversaw required licensing and certifications for company and staff compliance.
- Assisted with inventory management and facilitated product ordering for retail needs.
- Answered phones and emails promptly, ensuring guests secured timely appointments.
- Engaged clients on sales floor, providing product information and recommendations.
- Prepared therapy rooms efficiently between client sessions to maintain optimal service.
- Audited schedules daily and weekly, eliminating conflicts and maximizing booking potential.
- Coordinated group bookings and wedding parties, ensuring seamless service delivery.
Front Desk Manager
Resort Real Estate And Rentals
Sugar Mountain
07.2020 - 04.2023
- Managed all current and upcoming bookings, processing payments and addressing guest inquiries.
- Maintained social media accounts and company website to enhance online presence.
- Conducted interviews and trained new staff members to ensure effective onboarding.
- Served as primary on-site representative, resolving guest concerns and enhancing service satisfaction.
- Coordinated with housekeeping and maintenance teams to promptly address guest-reported issues.
- Liaised with third-party companies to resolve complications with listings and software integration.
- Acted as emergency contact during after-hours for upper management support.
- Assisted housekeeping and laundry operations during staffing shortages.
Office Assistant
High Country Vacation Homes
Boone
10.2019 - 07.2020
- Promoted to Office Assistant after two months in housekeeping due to exceptional performance
- Managed all current and upcoming bookings efficiently.
- Processed guest payments and ensured contracts received signatures.
- Communicated detailed instructions to guests and addressed inquiries promptly.
- Coordinated housekeeping schedules to maintain timely unit cleaning.
- Engaged with potential homeowners, providing information on rental programs and onboarding support.
- Resolved guest and homeowner complaints by determining effective solutions.
Housekeeper
Best Western Hotel
Banner
08.2018 - 10.2019
- Sanitized hotel lobby and public restrooms, ensuring cleanliness in high-traffic areas.
- Performed general cleaning of guest rooms, hallways, and common areas to maintain hotel standards.
- Promptly reported damage, maintenance issues, and safety hazards to management to ensure compliance with safety codes.
- Assisted with laundry operations, including washing and folding linens efficiently.
- Greeted guests warmly and addressed inquiries to enhance guest experience.
- Managed room make-ups independently with minimal supervision from training staff.
- Collaborated effectively with diverse staff and management to promote a cohesive work environment.
- Handled fast-paced requests during peak times, maintaining service quality despite high demand.
Private Nanny
Private Family Client
Sugar Mountain
05.2017 - 06.2018
- Full-time nanny to 3 boys ages 7, 4, 2
- Responded quickly in emergencies using sound judgment and problem-solving skills.
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
- Assisted in teaching/homeschooling
- Adhered to and made sure children stayed on track with the parents' strict schedule
- Followed nutrition guidelines to prepare meals and snacks and adhered to food safety protocols
- Created and monitored activities for the children, such as imaginative play sessions, outside play, and group play as children were not allowed TV or electronics
- Performed basic housekeeping duties and helped ensure the children did their chores, including laundry, taking care of pets, sporting practice, and cleaning
Emergency Dispatcher
Boone Police Department
Boone
09.2016 - 05.2017
- Received and evaluated emergency calls from the public; determined the nature of the call and provided necessary instructions.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.Coordinated resources between responding agencies during multi-agency incidents.
- Assisted callers by providing pre-arrival instructions until help arrived at the scene.
- Adhered to departmental policies regarding confidentiality of information pertaining to victims or suspects involved in criminal activity.
- Operated a variety of communication equipment such as computers, telephones, radios, and other related technology.
- Monitored multiple radio frequencies, maintained contact with police officers in the field, and dispatched appropriate personnel to respond to situations.
- Provided medical instruction over the telephone while awaiting paramedics or ambulance arrival.
- Utilized mapping systems to determine locations for responding personnel; tracked unit status to ensure timely response times.
- Participated in training sessions designed to improve the knowledge base related to job functions.
- Prioritized calls based on severity level in order to ensure that those requiring immediate attention were addressed first.
- Interpreted complex data quickly in order to assess situations accurately and respond appropriately.
- Handled emergency phone calls calmly and obtained pertinent information with a composed approach.
- Certified in CPR to provide First Point of Contact emergency assistance to callers.
- Assisted departments with special requests for assistance and BOLOs.
- Researched vehicle, wanted and missing persons information.
Emergency Dispatcher
Burke County Emergency Services
Morganton
04.2014 - 10.2016
- Received and evaluated emergency calls from the public; determined the nature of the call and provided necessary instructions.
- Dispatched calls to relevant police, fire, or medical response personnel depending on individual call situations.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire, and EMS while tracking data in real-time.Coordinated resources between responding agencies during multi-agency incidents.
- Assisted callers by providing pre-arrival instructions until help arrived at the scene.
- Adhered to departmental policies regarding confidentiality of information pertaining to victims or suspects involved in criminal activity.
- Operated a variety of communication equipment such as computers, telephones, radios, and other related technology.
- Monitored multiple radio frequencies, maintained contact with police officers in the field, and dispatched appropriate personnel to respond to situations.
- Provided medical instruction over the telephone while awaiting paramedics or ambulance arrival.
- Utilized mapping systems to determine locations for responding personnel; tracked unit status to ensure timely response times.
- Participated in training sessions designed to improve the knowledge base related to job functions.
- Prioritized calls based on severity level in order to ensure that those requiring immediate attention were addressed first.
- Interpreted complex data quickly in order to assess situations accurately and respond appropriately.
- Handled emergency phone calls calmly and obtained pertinent information with a composed approach.
- Certified in CPR to provide First Point of Contact emergency assistance to callers.
- Assisted departments with special requests for assistance and BOLOs.
- Researched vehicle, wanted and missing persons information.
Education
Bachelor of Arts - Criminal Justice
Gardner-Webb University
Boiling Springs, NC06-2013
Associate of Arts - Criminal Justice
Western Piedmont Community College
Morganton, NC05-2011
High School Diploma -
Burke Middle College
Morganton, NC06-2010
Skills
- Property management
- Employee training
- Customer service
- Conflict resolution
- Team leadership
- Quality assurance
- Inventory management
- Operations management
- Communication skills
- Team building/leadership
- Decision-making
- Client relationships
- Budgeting and cost control
- Employee motivation
- Staff training
- Cross-functional collaboration
- Troubleshooting and problem solving
- High-pressure environments
- Schedule management
- Operations oversight
- Onboarding and orientation
- Social Media Marketing
- Project Management
- Purchasing
Certification
- Correctional Technology
Western Piedmont Community College
Issued Jun 2011
- Cyber Security
Western Piedmont Community College
Issued Jun 2011
- Loss Prevention Certified (LPC)
Western Piedmont Community College
Issued Jun 2011
Affiliations
Fields of Hope- Non Profit Organization
Homes of Hope mentor
Mar 2011 - Jan 2012 ·
- At the heart of our approach is providing young female survivors of human trafficking, ages 18-24, safe housing for stabilization, therapy for the healing process, and residential facilities for transitioning into society.
Accomplishments
- National Journalism Award Winner
United States Achievement Academy
Issued May 2007
Timeline
Local Operations Manager
Vacasa
03.2025 - Current
Facility Manager
Vacasa
04.2024 - 03.2025
Front Desk Receptionist
Vacasa
12.2023 - 04.2024
Administrative Assistant/Reservation Agent
The Spa at Esseola
04.2023 - 12.2023
Front Desk Manager
Resort Real Estate And Rentals
07.2020 - 04.2023
Office Assistant
High Country Vacation Homes
10.2019 - 07.2020
Housekeeper
Best Western Hotel
08.2018 - 10.2019
Private Nanny
Private Family Client
05.2017 - 06.2018
Emergency Dispatcher
Boone Police Department
09.2016 - 05.2017
Emergency Dispatcher
Burke County Emergency Services
04.2014 - 10.2016
Bachelor of Arts - Criminal Justice
Gardner-Webb University
Associate of Arts - Criminal Justice
Western Piedmont Community College
High School Diploma -
Burke Middle College
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