BRIANNA PEARSALL
Fayetteville
Summary
I am experienced in customer service as well as at home sales experience with cold calling.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
Conduent
08.2024 - Current
- Supervised daily operations of frozen yogurt shop, ensuring staff adhered to health and safety guidelines.
- Trained new employees on customer service best practices and product knowledge.
- Implemented inventory management system to streamline stock replenishment processes.
- Developed weekly schedules, optimizing staff coverage during peak hours for enhanced customer experience.
- Monitored performance metrics, identifying areas for improvement in service delivery and operational efficiency.
- Resolved customer inquiries and complaints, fostering positive relationships and repeat business.
- Conducted regular staff meetings, promoting team collaboration and addressing operational challenges effectively.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Claim representative
Ean services
02.2023 - 08.2023
- Processed incoming letters and faxes to current ongoing auto car rental claims. Updated the current informstion in their system and updated the nites on the claim number.
Remote Sales Representative
Career Horizons
11.2021 - 12.2022
- Sold Sirius xm satellite radio to customers that were at the end of their free trial period based off what their answers were to my questions Then I set up their payment and sent them the information that we weren't over during the phone call via email.
Deli Associate
Food Lion
10.2018 - 12.2021
- Working in the deli you learn multiple task such as: decorating and making cakes, fring chicken and other foods and slicing meatsand cheeses Being a deli deals with food, I had to learn food preparation and cleaning/sanitation regulations that were up to the state's standards.
Sales Associate
Target
05.2018 - 01.2019
- I straightened up the department that I worked in that shift, as it changed frequently When my shift was almost over, I returned all items that were grabbed but not bought back to their correct spots and restocked items that were needed Being a sales associate, you have to up-sale as much as possible without bothering the guest Knowing the product on your department is a plus and helps when asked questions.
Supervisor
Sweet Frog Frozen Yogurt
12.2016 - 05.2018
- I started here as a cashier and was asked to be supervisor after a month of working there I ran the register, as well as, opened and closed the store when needed I have experience helping with making the schedules, doing inventory, putting in the weekly truck order and promoting our monthly product sale.
Cashier and Sales Associate, sales representative
Carlie C's IGA
11.2015 - 01.2018
- I checked customers out and helped them find items that they were missing I completed a closing and opening list of duties when I was assigned to that shift That list just consist of cleaning the store and preparing it for the next day
Education
HS Diploma - undefined
Cross Creek Early College
Fayetteville, NC05.2018
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Strategic planning
- Staff development
- Staff discipline
- Analytical thinking
- Team building
- Processes and procedures
- Process improvement
- Operations management
- Relationship building
- Schedule development
- Policy enforcement
- Public speaking
- Priority management
- Conflict resolution
- Expectation setting
- Negotiation
- Software experience
- Business administration
Certification
- Phlebotomy certification from FTCC
- Cpr certified since 2018
- Emt certified currently expired
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Supervisor
Conduent
08.2024 - Current
Claim representative
Ean services
02.2023 - 08.2023
Remote Sales Representative
Career Horizons
11.2021 - 12.2022
Deli Associate
Food Lion
10.2018 - 12.2021
Sales Associate
Target
05.2018 - 01.2019
Supervisor
Sweet Frog Frozen Yogurt
12.2016 - 05.2018
Cashier and Sales Associate, sales representative
Carlie C's IGA
11.2015 - 01.2018
HS Diploma - undefined
Cross Creek Early College