Brianna Uribes
Summerfield
Summary
I love and have a passion for helping people and animals. Any happy gesture makes me want to continue to help and do my best. While working with people and animals, I've come to realize that I'd love nothing more than to make their day easier and that I can be trusted to care for their pets. I have the knowledge and can relate with many people on things that may be upsetting. I can easily resolve conflicts with resolution and customers often leave happier.
Experienced with retail sales and customer service, focusing on driving revenue and customer satisfaction. Utilizes strong leadership skills to manage store operations and support team members. Track record of efficient inventory management and maintaining high standards of store presentation.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Sales Key Holder
Dollar General
Summerfield, NC
04.2026 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Implemented promotional displays, enhancing product visibility and driving sales during peak seasons.
- Resolved customer complaints, fostering positive relationships and promoting repeat business through exceptional service.
- Maintained a clean working environment which led to improved health and safety standards for both staff members and customers.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Improved overall store organization by consistently implementing proper merchandise stocking techniques.
- Participated in inventory management to maintain accurate stock levels and minimize shrinkage.
- Collaborated with store management to achieve monthly sales targets and goals.
- Promoted from Sales Associate to Key Holder due to exemplary work ethic and dedication to customer service excellence.
- Supported loss prevention efforts by adhering to security protocols and reporting suspicious activity promptly.
- Boosted sales by effectively communicating product features and benefits to customers.
- Assisted in visual merchandising, ensuring an attractive store layout for optimal sales performance.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Retail Shift Manager
Pet Supplies Plus
Greensboro, NC
07.2024 - 01.2025
- Provided exceptional customer service by greeting and assisting customers with their purchases
- Efficiently operated cash register, accurately processing transactions and handling cash
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for customers
- Assisted in stocking shelves and maintaining inventory levels to meet customer demands
- Handled product returns and exchanges, resolving customer issues in a timely manner
- Demonstrated strong attention to detail when verifying prices and applying discounts or promotions
- Managed customer complaints or concerns, finding appropriate solutions to ensure customer satisfaction
- Trained new cashiers on proper procedures for efficient checkout process
- Performed end-of-day cash reconciliation tasks, ensuring accuracy of financial records
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
- Assisted in inventory management by monitoring stock levels at the checkout counter
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Trained new employees on operating cash registers effectively
- Suggested alternative products when requested items were out of stock
- Performed opening/closing duties including counting money in the register before/after shifts
- Maintained confidentiality of sensitive financial information during transactions
- Supervised daily store operations, ensuring optimal customer service and efficient workflow.
- Trained and mentored new staff on company policies and operational procedures.
Hostess
Peppermill Cafe
High Point, NC
05.2018 - 01.2019
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency.
- Coordinated with kitchen staff to communicate guest needs effectively.
- Monitored dining area for cleanliness and guest satisfaction.
- Handled customer inquiries and resolved issues promptly.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Promoted business loyalty by fostering positive customer relationships.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Took initial drink orders and relayed information to wait or bar staff.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Cashier
Pilot Flying J
Oak Grove, KY
11.2017 - 02.2018
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Processed customer transactions accurately and efficiently using POS systems.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Collaborated with team members to optimize workflow during peak hours.
- Implemented improvements in checkout processes, reducing wait times for customers.
- Monitored inventory levels at the register, facilitating timely restocking of supplies.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balances through diligent record-keeping.
- Assisted customers with inquiries and provided exceptional service to enhance satisfaction.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Improved efficiency, organized checkout area for optimal workflow.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Reduced processing errors by meticulously following transaction procedures.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Party Planner/Lane Attendant
High Point Bowling Center
High Point, NC
01.2011 - 07.2013
- Sales
- Set up party decor
- Ordered food and drinks as well as brought them out
- Cleaning
- Developed detailed event timelines to ensure seamless execution and adherence to client expectations.
- Created themed decorations and layouts that enhanced guest experiences and aligned with client visions.
- Trained junior staff on event planning processes, fostering skill development and team collaboration.
- Increased repeat business through strong relationships with clients and vendors.
- Enhanced client satisfaction by executing memorable and well-organized events.
- Developed customized proposals for each client, addressing their specific needs and preferences.
- Provided exceptional customer service throughout the entire planning process, from initial consultation to post-event followup.
- Guided clients in making informed decisions regarding budget allocation by presenting them with detailed cost breakdowns.
- Assisted customers with equipment usage and resolved technical issues efficiently.
- Conducted routine maintenance checks on bowling lanes and equipment to enhance performance.
- Trained new staff on operational procedures, safety protocols, and customer service standards.
- Implemented improvements in lane setup procedures, enhancing overall efficiency during peak hours.
- Provided feedback on equipment functionality to support ongoing maintenance initiatives.
- Maintained cleanliness and organization of lanes to promote a welcoming environment for guests.
- Built strong relationships with returning customers by providing memorable experiences during each visit.
- Troubleshot technical malfunctions with bowling equipment quickly to minimize downtime and keep customers satisfied.
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Developed rapport with customers by engaging in friendly conversation and remembering names or special occasions.
- Conducted thorough opening/closing procedures to ensure the cleanliness and safety of the establishment.
- Assisted customers in understanding bowling rules, maximizing enjoyment of their experience.
- Increased repeat business through personalized attention to customer needs and preferences.
- Assisted management in training new employees on company policies and procedures for consistent high-quality service delivery.
- Enhanced customer satisfaction by providing timely and efficient lane assistance.
- Supervised birthday parties and group events, managing all aspects from setup to cleanup efficiently.
- Delivered exceptional food and beverage service to customers at their lanes, enhancing their overall experience.
- Maintained a clean and safe environment for patrons with regular inspections and maintenance tasks.
- Instructed new bowlers on proper techniques to help them enjoy their time at the facility.
- Managed lane reservations, ensuring a smooth flow of guests throughout the establishment.
- Streamlined check-in process to minimize wait times for eager bowlers.
- Operated cash register accurately, maintaining responsibility for daily financial transactions.
- Organized successful events by collaborating with other team members on planning and execution.
Education
High school diploma -
Ledford Senior High School
Thomasville, NC06-2015
Skills
- Cashiering
- Party planning
- Host/hostess experience
- Retail Sales
- Restaurant Experience
- Busser
- Serving Experience
- Experience with children
- Shift Management
- Work under pressure
- Communication skills
- Customer service
- Serving
- Cleaning Experience
- Host/Hostess
- Cash Handling
- Store operations
- Cash handling proficiency
- POS system operation
- Loss prevention strategies
- Customer service management
- Cash handling accuracy
- Task delegation
- Front end operations
- Drawer counting
- Opening and closing coordination
- Willingness to learn
- Teamwork
- Multitasking and prioritizing
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Cash handling and reconciliation
- Active listening
- Effective communication
- Adaptability and flexibility
- Customer engagement
- Inventory and stocking
- Task prioritization
Accomplishments
- Achieved job promotion on day 3 by completing tasks in a timely manner, putting forth effort into job training, and learning quickly with accuracy and efficiency.
Certification
Driver's License
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Retail Sales Key Holder
Dollar General
04.2026 - Current
Retail Shift Manager
Pet Supplies Plus
07.2024 - 01.2025
Hostess
Peppermill Cafe
05.2018 - 01.2019
Cashier
Pilot Flying J
11.2017 - 02.2018
Party Planner/Lane Attendant
High Point Bowling Center
01.2011 - 07.2013
High school diploma -
Ledford Senior High School