Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brianna Thompson

Goldsboro

Summary

Dynamic Dietary Supervisor with RHA Health Services LLC, recognized for enhancing patient satisfaction through tailored dietary plans and effective staff training. Expertise in food safety regulations and strong communication skills fostered a collaborative environment, leading to improved employee retention and optimized meal preparation processes. Committed to continuous improvement and waste reduction.

Overview

18
18
years of professional experience

Work History

Dietary Supervisor

RHA Health Services LLC
12.2010 - Current
  • Increased employee retention through effective training, mentoring, and performance evaluations of dietary staff members.
  • Organized in-service training sessions for dietary staff members, addressing critical topics such as food safety, sanitation procedures, and nutritional guidelines.
  • Optimized resource allocation through careful planning of labor schedules based on staff availability and workload demands during peak times.
  • Conducted regular staff meetings to address concerns, share updates on industry trends, and foster team collaboration within the dietary department.
  • Collaborated with healthcare professionals to create specialized diets for patients with specific medical conditions or nutritional requirements.
  • Implemented a proactive approach to problem-solving within the department by encouraging open dialogue among team members and promoting a culture of continuous improvement.
  • Facilitated communication between the dietary department and other hospital units to coordinate patient meal delivery times efficiently.
  • Implemented menu rotation schedules that incorporated seasonal ingredients, providing variety while controlling costs.
  • Enhanced kitchen efficiency by streamlining meal preparation processes and introducing time-saving techniques.
  • Promoted healthy eating habits among patients through educational programs, workshops, and one-on-one consultations.
  • Improved patient satisfaction by developing and implementing dietary plans tailored to individual needs.
  • Reduced food waste by implementing inventory control measures and optimizing food storage practices.
  • Developed strong relationships with vendors, negotiating favorable pricing while maintaining quality standards for ingredients used in meal preparation.
  • Participated actively in hiring new employees for the dietary department – from screening resumes to conducting behavioral and technical interviews.
  • Maintained a clean and safe work environment by enforcing strict sanitation guidelines and safety protocols.
  • Boosted overall patient satisfaction levels due to timely response rates on special diet requests or modifications.
  • Ensured compliance with state and federal regulations by staying up-to-date on industry standards and conducting regular internal audits.
  • Purchased food supplies for department according to budget limitations.
  • Interviewed, hired and trained dietary personnel to provide optimal service.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Monitored food preparation, production, and plating for quality control.
  • Controlled food costs and managed inventory.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Supervised food presentation and plating to enhance visual appeal.
  • Served consistent portions following recipes and control standards.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Set and oversaw weekly and special event menu plans.
  • Created new recipes, outlined steps, and training staff on correct preparation.

Cashier

Cici Pizza
06.2007 - 03.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Education

Southern Wayne High School
Dudley, NC

Skills

  • Food safety regulations
  • Meal preparation
  • Sanitation standards
  • Food presentation
  • Staff management
  • Task delegation
  • Healthcare regulations
  • Allergen awareness
  • Employee scheduling
  • Food cost analysis
  • Waste reduction
  • Therapeutic diets
  • Nutrition
  • Dietary guidelines
  • HACCP compliance
  • Foodservice equipment
  • Special diets expertise
  • Collaboration and teamwork
  • Recordkeeping skills
  • Employee recruitment
  • Menu planning abilities
  • Special diets
  • Diet restriction determination
  • Teamwork
  • Problem-solving
  • Time management
  • Excellent communication
  • Team leadership
  • Team collaboration
  • Verbal and written communication
  • Food safety
  • Cash handling
  • Food preparation
  • Relationship building
  • Safety procedures
  • Cooking techniques
  • Safety training
  • Worker training
  • Cooking
  • Self motivation
  • Food and beverage service
  • Nutritional knowledge
  • Kitchen equipment operation and maintenance
  • Kitchen equipment operation
  • Staff training
  • Service trade

Accomplishments

Employee of the month 2009 at Cici's Pizza

Timeline

Dietary Supervisor

RHA Health Services LLC
12.2010 - Current

Cashier

Cici Pizza
06.2007 - 03.2010

Southern Wayne High School
Brianna Thompson