BRIANNA THOMPSON
Concord
Summary
Dedicated professional with extensive experience in customer service, billing, and administrative support. Seeking to leverage my expertise in financial processes and problem-solving as a Reimbursement Specialist to ensure seamless reimbursement operations and high client satisfaction.
Overview
7
7
years of professional experience
Work History
Adminstrative Assistant
Ari Imperial Marketing
06.2024 - Current
- Conducted interviews, coordinated hiring processes, and assisted in the recruitment of new employees for various roles
- Managed and updated tracking systems for sales performance, ensuring accurate records and timely reporting
- Maintained a detailed tracker for new hires, monitoring onboarding progress and ensuring completion of required documentation
- Maintained accurate records of sales performance and payroll processing
- Provided logistical support for onboarding and employee management, ensuring all documentation met compliance standards
Billing Specialist
Charter Communcations
Charlotte
01.2023 - 06.2024
- Provide exceptional over-the-phone customer support, assisting with account management, billing inquiries, payment processing, service activations, and product packaging
- Schedule field visits and efficiently escalate complex issues to the appropriate support teams to ensure timely resolution
- Processed customer payments and resolved billing discrepancies with a 95% first-call resolution rate
- Assisted customers with payment plans and account adjustments to ensure compliance with company policies
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Provided support to other departments within the organization as needed.
- Answered customer inquiries regarding billings, payments, account status.
Office Manager/Chiropractic Office Assistant
Charlotte Complete Healthcare
Charlotte
07.2022 - 12.2023
- Ensured compliance with applicable laws regarding employment practices.
- Responded to customer inquiries via phone or email in a professional manner.
- Assisted in recruiting, onboarding and training new employees.
- Developed and implemented office policies and procedures.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Sales Associate
H&M
09.2021 - 09.2022
- Maintained a clean, organized sales floor by ensuring merchandise is properly displayed and neatly arranged
- Assisted with unloading and organizing incoming truck deliveries to ensure timely stocking of products
- Provided excellent customer service by assisting customers with product selection, answering questions, and guiding purchases
- Supported sales floor operations by maintaining product knowledge and offering personalized recommendations to enhance customer shopping experience
Crew Member
Hardee's
Sanford
05.2018 - 06.2020
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Adhered to health department regulations regarding food handling procedures.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Prepared meals and stocked food items
- Provided quality customer service
Education
Biblical Studies -
Liberty University
04.2025
Skills
- Customer Satisfaction (CSAT)
- Team Leadership
- Phone & Email Etiquette
- Data Entry & Order Processing
- Communication Skills
- Active Listening
- Customer Relations
- Payment Processing
- Financial Reconciliation
- Accuracy & Attention to Detail
- Claims Management
- Critical thinking
- Effective communication
- Office management
- Excellent communication
- Schedule management
- Administrative operations
- Tech-Savvy
- Task prioritization
Languages
English, Fluent
Timeline
Adminstrative Assistant
Ari Imperial Marketing
06.2024 - Current
Billing Specialist
Charter Communcations
01.2023 - 06.2024
Office Manager/Chiropractic Office Assistant
Charlotte Complete Healthcare
07.2022 - 12.2023
Sales Associate
H&M
09.2021 - 09.2022
Crew Member
Hardee's
05.2018 - 06.2020
Biblical Studies -
Liberty University