Brianna Then
Charlotte
Summary
Versatile professional with extensive experience in customer service and healthcare, including tenure at Walgreens. Adept at enhancing customer engagement while maintaining strict compliance with privacy regulations. Strong communicator with a proactive approach to problem-solving, ensuring safety and regulatory adherence. Dedicated to providing top-tier service and support in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ramp Agent
Piedmont Airlines
05.2023 - Current
- Loaded and unloaded baggage, cargo, and mail from aircraft safely and efficiently.
- Directed aircraft to and from gates using hand signals and ground support equipment.
- Conduct safety inspections on ramp equipment and ensured compliance with FAA regulations.
Home Care Provider
Serenity Home Health, LLC
04.2022 - Current
- Administered medications and monitored vital signs under healthcare professional guidance.
- Assisted clients with daily living activities, including bathing, dressing, and grooming.
- Maintain clear communication with family members and healthcare providers.
Pharmacy Technician
Walgreens
01.2021 - 12.2022
- Provided excellent customer service by answering inquiries, processing insurance claims, and handling transactions.
- Assisted pharmacists in processing and dispensing prescriptions accurately and efficiently.
- Ensured compliance with pharmacy laws and HIPAA regulations to protect patient information.
Customer Service Associate
Wawa
01.2019 - 01.2021
- Prepared food and beverages following company standards, ensuring quality and customer satisfaction.
- Provided fast and friendly service to customers while handling transactions accurately.
- Followed all safety and security procedures to maintain a safe work environment.
Education
High School Diploma -
Mastery Charter School Lenfest Campus
Philadelphia, PA06-2018
Skills
- Effective Communication Skills
- Flexible Problem-Solving
- Effective Planning Abilities
- Collaborative Leadership
- Strengthening Customer Engagement
- Adhering to Privacy Regulations
Certification
- CHHA-Certified Home Health Aide
- CPhT-Certified Pharmacy Technician
Timeline
Ramp Agent
Piedmont Airlines
05.2023 - Current
Home Care Provider
Serenity Home Health, LLC
04.2022 - Current
Pharmacy Technician
Walgreens
01.2021 - 12.2022
Customer Service Associate
Wawa
01.2019 - 01.2021
High School Diploma -
Mastery Charter School Lenfest Campus
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