Brianna Taylor
Charlotte
Summary
Customer-focused Professional with 21 years of Customer service in Healthcare and Real Estate providing support in fast-paced environments. Skilled in communications, problem resolution and handling customers inquiries. Experienced using computer systems to document information accurately and assist customers efficiently. Strong muti-tasking and customer service skills with a commitment to ensure positive customer experiences.
Overview
16
16
years of professional experience
2009
2009
years of post-secondary education
Work History
Donor Center Technician
OneBlood
Charlotte
09.2024 - 02.2025
- Provided customer service by assisting donor with questions and resolving concerns
- Explained procedures clearly to ensure a positive and comfortable experience
- Maintained accurate electronic records and documentation in computer systems
- Handled multiple tasks in fast paced environment while maintaining attention to detail
- Collaborated with team members to ensure daily operations and customers satisfaction.
Realtor
ShemeccaCampbellRealtyandCo
Columbia
06.2020 - 05.2024
- Assisted clients in buying and selling residential properties.
- Conducted market research to identify property values and trends.
- Facilitated open houses, showcasing properties to potential buyers.
- Conducted property showings and open houses to attract potential buyers.
- Negotiated contracts and agreements between buyers and sellers professionally.
HealthCare Support Professional
Rightathomefranchise
Columbia
08.2009 - 01.2020
- Communicated with patients to address questions ,provide guidance and resolve concerns
- Documented patient information accurately using electronic systems
- Assisted with scheduling, administrative tasks and service support
- Manage high-volume interactions while maintaining professionalism and empathy
- Provided reliable support in fast-paced environments requiring strong multitasking skils
Education
Realtor - Real Estate
Real School of Success
Columbia , SC 12.2018 - 06.2019
CNA - Certified Nursing Assistant
Mejiass Medical Center
Florence, SC 05.2008 - 06.2008
General Diploma
Bamberg, SCSkills
- Customer service and Customer Support
- Problem Resolution
- Account Support and Documentation
- Multitasking in Fast-paced Environments
- Actively Listening and Communication
Key Achievements
- Provided high-quality support to patients and donors in fast- paced Healthcare environments for 18 years
- Serve as a Realtor for three years bridging the gap from homelessness to homeownership
- Recognized for maintaining Professional Communication and Strong Customer Service during high interactions
- Consistently maintained accurate documentation and records using electronic systems
- Built trust with individuals resolving concerns and ensuring a positive service experience
Timeline
Donor Center Technician
OneBlood
09.2024 - 02.2025
Realtor
ShemeccaCampbellRealtyandCo
06.2020 - 05.2024
Realtor - Real Estate
Real School of Success
12.2018 - 06.2019
HealthCare Support Professional
Rightathomefranchise
08.2009 - 01.2020
CNA - Certified Nursing Assistant
Mejiass Medical Center
05.2008 - 06.2008
General Diploma