Brianna Streed
Charlotte
Summary
Dynamic Server Trainer with extensive experience at HMSHost, recognized for enhancing customer satisfaction through effective upselling strategies and exceptional relationship building. Proven ability to reduce order errors and improve service speed by implementing hands-on training for POS systems, while fostering a collaborative team environment.
Professional in hospitality industry known for delivering exceptional training and support to enhance team performance. Expertise in creating and implementing training programs, improving service standards, and fostering collaborative environment. Strong interpersonal skills, adaptability, and results-driven approach ensure high satisfaction and operational excellence.
Overview
19
19
years of professional experience
Work History
Server Trainer
HMSHost
05.2010 - 04.2025
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Reduced order errors and improved service speed by implementing hands-on training approach for POS system usage.
Server Trainer
Fox and Hound Sports Bar
03.2008 - 05.2010
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Reduced order errors and improved service speed by implementing hands-on training approach for POS system usage.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
Server Trainer
Hickory Tavern
01.2006 - 04.2008
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
- Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
- Provided coaching and mentoring to employees.
Education
High School Diploma -
Falconer Central School
Falconer, NY06-2004
Skills
- Effective time management
- Menu memorization
- Safe food handling
- Order accuracy
- High volume dining
- Upselling strategies
- POS system proficiency
- Cash handling
- Safe handling procedures
- Tableside service
- Bar terminology
- Wine service
- Food and beverage pairings
- Relationship building
Timeline
Server Trainer
HMSHost
05.2010 - 04.2025
Server Trainer
Fox and Hound Sports Bar
03.2008 - 05.2010
Server Trainer
Hickory Tavern
01.2006 - 04.2008
High School Diploma -
Falconer Central School
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