Brianna Siler
Lexington
Summary
Experienced with workforce planning, scheduling, and data analysis. Utilizes strategic insights to optimize labor allocation and enhance productivity. Track record of effective communication and problem-solving, ensuring operational efficiency and team cohesion.
Overview
11
11
years of professional experience
Work History
Service Processor
Lincoln Financial Group
09.2021 - Current
- Managed high-volume service requests, maintaining accuracy and timely completion of tasks via Verint
- Monitor and review queues through AWD Solar Search to process requests
- Handled sensitive client information with discretion, adhering to strict confidentiality policies at all times.
Customer Care Associate
Lincoln Financial Group
04.2020 - 09.2021
- Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Documents customer interactions in appropriate systems
Health Concierge
Aetna
07.2019 - 04.2020
- Handles customer service inquiries and problems via telephone, internet or written correspondence
- Calls are typically non-routine and may require deviation from standard screens, scripts, and procedures
- Act as a subject matter expert by providing training, coaching, or responding to complex issues
Office Assistant
Elite Home Healthcare
06.2014 - 08.2014
- Update and maintain databases such as mailing lists, contact lists and client information
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
Bachelor of Science - Marketing (Sales)
North Carolina A&T State University
05.2018
Skills
- Strong verbal and written communication skills
- Ability to work both individually and as a team member
- Adaptability and flexibility
- Proficient in Microsoft Office Suite
- Compliance awareness
- Problem-solving
Achievements And Volunteer Experience
- Academic Scholarships (CISCO SYSTEMS and NC Education Lottery)
- Big Brothers and Big Sisters Organization
Timeline
Service Processor
Lincoln Financial Group
09.2021 - Current
Customer Care Associate
Lincoln Financial Group
04.2020 - 09.2021
Health Concierge
Aetna
07.2019 - 04.2020
Office Assistant
Elite Home Healthcare
06.2014 - 08.2014
Bachelor of Science - Marketing (Sales)
North Carolina A&T State University
Similar Profiles
Troi GrahamTroi Graham
Retirement Plan Operations Specialist at Lincoln Financial GroupRetirement Plan Operations Specialist at Lincoln Financial Group
Hannah CooperHannah Cooper
Disability Case Manager at Lincoln Financial GroupDisability Case Manager at Lincoln Financial Group
GIOVANNI MARTINEZ MARTINIGIOVANNI MARTINEZ MARTINI
Manager Derivative Operations at Lincoln Financial GroupManager Derivative Operations at Lincoln Financial Group