Brianna Scott
Greensboro
Summary
A resourceful, self-motivated and customer-focused professional with hands-on experience in providing superb customer care. Detail and service oriented with the ability to work independently or as part of a dynamic team. Strong desire to utilize my skills and experience to assist a company in bringing top level Customer Service to their clientele. Enjoy exceeding customer expectations. Willing to relocate: Anywhere Authorized to work in the US for any employer Willing to relocate: Anywhere
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Admissions
Principle Long Term Care
Thomasville, NC
01.2026 - Current
- Manage and coordinate the admissions process for new residents. This includes conducting assessments and interviews with potential residents and their families.
- Communication: Serve as the primary point of contact for inquiries about admissions. Provide detailed information about the facility’s services, policies, and costs.
- Assessment and Evaluation: Evaluate prospective residents’ healthcare needs to ensure they meet the facility’s admission criteria.
- Collaboration: Work closely with other departments (like nursing and social services) to ensure a smooth transition for residents and that all needs are met.
- Documentation: Maintain accurate records of all admissions and making sure all documentation are done in a timely manner.
- Marketing: Engage in outreach initiatives to promote the facility and attract potential residents. Attend community events or meetings as a representative of the nursing home.
- Family Support: Provide support and guidance to families during the admission process and assist them in understanding the transition of their loved ones to the facility.
- Policy Compliance: Ensure compliance with local, state, and federal regulations related to admissions.
- Quality Improvement: Participate in quality improvement initiatives to enhance the admission process and overall resident satisfaction.
CNA/Activities Assistant
Pelican Health at Charlotte
Charlotte, NC
01.2021 - Current
- Turning or moving patients.
- Bathing patients.
- Grooming patients by brushing their hair, teeth, shaving them, etc.
- Feeding patients and documenting their food and liquid intake.
- Checking vital signs such as blood pressure and heart rate.
- Answering patient calls.
- Activities Assistants I oversee the implementation of activities in a variety of leisure or care institutions.
- Coordinate and verify that assistance is provided to residents for activities and events as necessary. Provide in room activities for residents who are unable to attend daily events.
- Assist in the creation of an ongoing calendar of activities that creatively meets multiple needs and is accessible and appealing to both men and women of all ages and abilities.
- Consistently maintain standards for activity scheduling and documentation established by policies and regulatory requirements.
- Develop and distribute a monthly calendar of events. Provide a copy of the calendar in each resident's room, and at least one large calendar prominently displayed in the facility.
Healthcare Liaison - CCRC all levels of care
Homestead Hills
Winston-Salem, NC
01.2025 - 01.2026
- Patient Advocacy: Acting as an advocate for residents' needs, ensuring they receive appropriate care and support.
- Communication: Facilitating effective communication among patients, families, and interdisciplinary teams, including doctors, nurses, and social workers.
- Care Coordination: Assisting in the planning and management of patient care, including discharge planning and transition to other care settings.
- Education: Providing information to families about care plans, treatment options, and available resources.
- Problem-Solving: Addressing concerns or issues that arise, including conflicts or misunderstandings between families and staff.
- Resource Connection: Helping connect families with social services, financial assistance, or community resources.
- Quality Improvement: Participating in initiatives to improve patient care quality and staff education.
- Data Management: Keeping accurate records and documentation regarding patient interactions and care plans.
- Giving Tour, checking referrals and running insurances
Director of Admissions
Principal
Greensboro, NC
02.2024 - 01.2025
- Manage and supervise admissions staff.
- Manage inquiry process.
- Handle inquiry calls from hospitals, families, etc., and provide appointments that include a presentation, tour and closing.
- Maintain updated bed ability and facility services information.
- Makes sales calls outside the facility to medical, insurance, legal and financial professionals, senior organizations, appropriate special interest groups, hospital discharge planners and other community contacts.
- Compile and distribute admission papers.
- Ensure all papers are properly filled out and input into system.
- Create facility materials such as press releases, brochures, and advertisements.
- Maintain a working knowledge of Federal and state regulations and reimbursement.
- Help expedite admissions process for emergencies.
- Build and maintain relationships with hospital accounts.
- Perform sales and marketing campaigns.
- Maintain knowledge of Medicare and Medicaid regulations.
- Maintain model rooms for tours.
- Report all inquiries, admissions, and discharges.
- Work with nursing and housekeeping staff to maintain knowledge of number of beds available.
- Inform housekeeping staff of empty rooms and have them cleaned.
- Maintain relationships with legal and financial professionals, senior organizations, assisted living and senior housing facilities, appropriate special interest groups, churches and other community contacts.
- Participate in meetings to alert appropriate staff members of projected admissions, room changes, discharges and appointments/tours.
- Communicate special needs of new admissions to staff to ensure a smooth transition.
Business Development Director
Hill Valley Health Care
Virginia
05.2023 - 01.2024
- Attracting new clients by innovating and overseeing the sales process for the business
- Working with senior team members to identify and manage company risks that might prevent growth
- Identifying and researching opportunities that come up in new and existing markets
- Preparing and delivering pitches and presentations to potential new clients
- Combining efforts and fostering a collaborative environment within the business as a whole
- Communicating with clients to understand their needs and offer solutions to their problems
- Creating positive, long-lasting relationships with current and potential clients
- Running outbound campaigns (phone calls, emails, etc.) to create sales opportunities
- Maintaining client activities in CRM
- Developing and presenting proposals customized for each client’s specific business needs
- Developing rapport with key decision makers
- Translating proposals into ready-to-sign contracts
- Owning the sales lifecycle from prospecting to implementation
- Managing virtual and in-person sales meetings
- Training new admission coordinator or director at the building
Director of Sales and Marketing/Social Worker
Hill Valley Health Care
Warrenton, VA
06.2023 - 08.2023
- Contributing to the development of marketing strategies.
- Conducting market research on rival products.
- Designing and implementing marketing plans for company products.
- Coordinating with media representatives and sponsors.
- Working with the sales team to develop targeted sales strategies.
- Answering client queries about product specifications and uses.
- Maintaining client relations.
- Tracking sales data to ensure the company meets sales quotas.
- Creating and presenting sales performance reports.
- Checking referrals with in 15 minutes.
- Staying on budgets
- Conducting psychosocial assessments of new residents, developing individualized care plans, providing counseling and support to residents and their families, advocating for resident rights, facilitating communication between residents, families, and staff, coordinating discharge planning, and linking residents to community resources as needed; essentially addressing the emotional, social, and psychological needs of residents within the nursing home setting.
Office Manager
Affinity Care of Virginia
Fredericksburg, VA
03.2023 - 06.2023
- Organising meetings and managing databases.
- Booking transport and accommodation.
- Organising company events and conferences.
- Ordering stationery and IT equipment.
- Dealing with correspondence, complaints and queries.
- Preparing letters, presentations and reports
- Making the schedule for the employees
- Making sure we are on budget
- Making sure nursing documentation is correct
- Proving time off and making sure we have coverage
- Making sure the office is running properly
Sales and Marketing Director/Social Worker
Harmony
Fredericksburg, VA
11.2022 - 03.2023
- Contributing to the development of marketing strategies.
- Conducting market research on rival products.
- Designing and implementing marketing plans for company products.
- Coordinating with media representatives and sponsors.
- Working with the sales team to develop targeted sales strategies.
- Answering client queries about product specifications and uses.
- Maintaining client relations.
- Tracking sales data to ensure the company meets sales quotas.
- Creating and presenting sales performance reports.
- Conducting psychosocial assessments of new residents, developing individualized care plans, providing counseling and support to residents and their families, advocating for resident rights, facilitating communication between residents, families, and staff, coordinating discharge planning, and linking residents to community resources as needed; essentially addressing the emotional, social, and psychological needs of residents within the nursing home setting.
Admission Director
Principal
Charlotte, NC
08.2021 - 11.2022
- Respond to referrals timely
- Conduct facility tours
- Promote positive customer service in the facility.
- Run authorization for PVF form
- Send clinical updates to the insurance
- Going to Marketing Event
CNA/Activities Assistant
Radford Health and Rehab
Christiansburg, VA
05.2019 - 11.2020
- Coordinate and verify that assistance is provided to residents for activities and events as necessary. Provide in room activities for residents who are unable to attend daily events.
- Assist in the creation of an ongoing calendar of activities that creatively meets multiple needs and is accessible and appealing to both men and women of all ages and abilities.
- Consistently maintain standards for activity scheduling and documentation established by policies and regulatory requirements.
- Develop and distribute a monthly calendar of events. Provide a copy of the calendar in each resident's room, and at least one large calendar prominently displayed in the facility.
Nurse Assistant
Dominion Senior Living
Bristol, TN
12.2017 - 05.2019
- My main responsibility of been a resident assistants was to help residents with daily living, which might include
- Using the toilet
- Bathing
- Washing clothes
- Dressing
- Cooking
- Serving food
- Collecting food trays
- Charting.
Event/Activities Coordinator
Belks & Company
Bristol, TN
10.2016 - 12.2017
- Coordinated with vendors, exhibitors and stakeholders during event planning
- Created and distributed event listing pages on social media websites
- Managed event set up, tear down and follow-ups
- Established standardized event procedures and train staff into properly executing them
- Built and adhered to an event budget to avoid project overruns
- Tracked event key performance areas and identify items to work on for future events
Cook/Prep
Golden Living Center
Martinsville, VA
02.2014 - 10.2016
- Cafeteria
- Greet and direct visitors in a friendly, helpful manner
- Provide assistance to the cook in the preparation and service of meals
- Assist in receiving and storing food and supplies.
Customer Service Representative
Results Stuart
Martinsville, VA
03.2012 - 02.2014
- Conferred with customers by telephone or in person to provide information about products or services, took or entered orders, canceled accounts or obtained details of complaints
- Kept records of customer interactions or transactions; recorded details of inquiries, complaints or comments as well as actions taken
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Referred unresolved customer complaints to appropriate departments to review
- Resolved customer's service or billing complaints
Education
Bachelor's - Healthcare Administration
Purdue University
05.2022
Skills
- Alzheimer's care
- Human resources
- Certified Nursing Assistant
- Patient observation
- Team Management
- Microsoft Word
- Order Entry
- Office management
- Data entry
- Microsoft Outlook
- Care plans
- Discharge planning
- Mac OS
- Administrative experience
- Medical administrative support
- SDLC
- Epic
- Patient care
- Market research
- Presentation skills
- Microsoft Excel
- Supervising experience
- Meal preparation
- Events Management
- Social work
- Healthcare management
- Order entry
- Employee Orientation
- Sales
- Documentation review
- Strategic Planning
- Case management
- Senior care
- Vital signs
- Windows
- Acquisitions
- Marketing
- Leadership
- Budgeting
- Team management
- Direct sales
- Microsoft Powerpoint
- Medical terminology
- IT
- Management
- Childcare
- Front desk
- Home & community care
- Data collection
- Mobility assistance
- Patient monitoring
- Customer service
- Communication skills
- Digital Marketing
- Digital marketing
- Word processing
- Aging issues counseling
- SQL
- Assisting with ADLs
- Hotel experience
- Home health
- Databases
- Business development
- CRM software
Certification
- BLS Certification
- CPR Certification
- Driver's License
Additional Information
Authorized to work in the US for any employer
Timeline
Director of Admissions
Principle Long Term Care
01.2026 - Current
Healthcare Liaison - CCRC all levels of care
Homestead Hills
01.2025 - 01.2026
Director of Admissions
Principal
02.2024 - 01.2025
Director of Sales and Marketing/Social Worker
Hill Valley Health Care
06.2023 - 08.2023
Business Development Director
Hill Valley Health Care
05.2023 - 01.2024
Office Manager
Affinity Care of Virginia
03.2023 - 06.2023
Sales and Marketing Director/Social Worker
Harmony
11.2022 - 03.2023
Admission Director
Principal
08.2021 - 11.2022
CNA/Activities Assistant
Pelican Health at Charlotte
01.2021 - Current
CNA/Activities Assistant
Radford Health and Rehab
05.2019 - 11.2020
Nurse Assistant
Dominion Senior Living
12.2017 - 05.2019
Event/Activities Coordinator
Belks & Company
10.2016 - 12.2017
Cook/Prep
Golden Living Center
02.2014 - 10.2016
Customer Service Representative
Results Stuart
03.2012 - 02.2014
Bachelor's - Healthcare Administration
Purdue University