Brianna Ritter
Seagrove
Summary
Detail-oriented and organized administrative professional with experience managing front office operations in a fast-paced healthcare environment. Skilled in scheduling, customer service, insurance verification, data entry, and maintaining accurate records while delivering exceptional support to patients and team members. Known for strong communication, multitasking, and problem-solving abilities, with a commitment to providing efficient, professional service. Eager to leverage administrative and organizational skills to contribute to a dynamic team and ensure smooth day-to-day operations.
Overview
8
8
years of professional experience
Work History
Xray certified chiropractic assistant
Blasé chiropractic
Asheboro
07.2024 - Current
- Managed front office operations by answering multi-line phones, scheduling and rescheduling patient appointments, and providing exceptional customer service.
- Assisted patients with insurance verification, billing inquiries, and payment processing while maintaining confidentiality and accuracy.
- Collected patient vital signs and prepared patients for examinations and treatments.
- Performed digital X-rays in accordance with office protocols and safety standards.
- Administered therapeutic modalities, including laser therapy and ultrasound therapy, as directed by the provider.
- Set up patients for prescribed therapies and ensured efficient patient flow throughout the clinic.
- Maintained accurate patient records and assisted with daily administrative tasks.
- Ensured a clean, organized, and welcoming clinical environment by maintaining treatment rooms, common areas, and office facilities.
- Collaborated closely with the chiropractor and team members to deliver high-quality patient care in a fast-paced healthcare setting.
- Communicated with insurance providers to verify patient coverage details.
- Supported chiropractors during patient assessments and therapeutic procedures.
- Documented patient information accurately in electronic health record systems.
- Coordinated follow-up appointments to ensure continuity of care for patients.
- Maintained inventory of office supplies and ordered new materials when needed.
- Monitored patient progress during each visit and reported changes to the chiropractor.
- Observed safety protocols while assisting with treatments such as electric stimulation therapy or ultrasound therapy.
- Maintained a professional attitude when interacting with patients and their families.
- Provided patient education regarding chiropractic care and lifestyle modifications.
- Ensured that all equipment was properly maintained and functioning correctly.
- Provided support to the chiropractor during examinations by taking vital signs or positioning the patient for procedures.
- Prepared treatment rooms for patient visits by ensuring cleanliness and stocking supplies.
- Assisted with office management tasks such as scheduling appointments, filing paperwork, and collecting payments.
- Demonstrated knowledge of anatomy, physiology, diagnostic imaging studies, spinal manipulations, rehabilitative exercises, nutrition counseling, stress management techniques, and other modalities used in chiropractic care.
- Assisted with preparing billing documents for insurance companies or other third-party payers.
Cooker Operator
Cagles diner
Seagrove
05.2018 - Current
- Observed color change in product during the cooking process to ensure proper doneness.
- Documented cooking cycle counts and ingredient lot numbers.
- Inspected finished food products for quality and adherence to customer specifications.
- Set up, operated, and maintained cooking machinery such as steam kettles, fryers, ovens, pressure cookers.
- Read and interpreted production orders to determine job requirements.
- Monitored kettle processing for proper cook time and product transfer.
- Ensured correct packaging materials are used for each finished product batch.
- Collected and examined product samples to test and assess quality, consistency, appearance and other factors.
- Supported machine setup and changeover for production runs.
- Prepared ingredients following batch card, confirming item codes, lot numbers, weight and other information.
- Properly stored food by adhering to food safety policies and procedures.
Customer Service Representative
Randolph animal hospital
Asheboro
06.2020 - 05.2023
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Contacted customers about potential service upgrades, new services and account changes.
Customer Service Representative
Randolph electric membership corporation
Robbins
03.2019 - 09.2020
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Contacted customers about potential service upgrades, new services and account changes.
Education
High School Diploma -
Uwharrie Charter Academy High School
Asheboro, NC07-2021
Skills
- Calendar & Appointment Scheduling
- Multi-Line Phone Management
- Customer Service
- Front Office Operations
- Patient Intake & Registration
- Medical Records Management
- Data Entry & Recordkeeping
- Insurance Verification
- Billing & Payment Processing
- Document Organization
- Email & Phone Communication
- Time Management
- Office Administration
- Filing & Documentation
- Confidential Information Handling (HIPAA Compliance)
- Attention to Detail
- Organizational Skills
- Problem Solving
- Multitasking
- Written & Verbal Communication
- Team Collaboration
- Adaptability
- Professionalism
- Conflict Resolution
- Prioritization
- Dependability
- Electronic Health Records (EHR/EMR)
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace
- Digital Scheduling Software
- Basic Medical Billing Knowledge
- Digital X-Ray Documentation
Timeline
Xray certified chiropractic assistant
Blasé chiropractic
07.2024 - Current
Customer Service Representative
Randolph animal hospital
06.2020 - 05.2023
Customer Service Representative
Randolph electric membership corporation
03.2019 - 09.2020
Cooker Operator
Cagles diner
05.2018 - Current
High School Diploma -
Uwharrie Charter Academy High School