Brianna Rawls
Columbia
Summary
Professional with strong experience in driving operational efficiency and team collaboration. Demonstrates high standards in maintaining workflow, solving problems, and ensuring consistent results. Skilled in coordinating tasks, managing time, and adapting to shifting needs with reliability. Recognized for effective communication, leadership, and commitment to achieving organizational goals.
Overview
13
13
years of professional experience
Work History
Key Holder
Aldo Group - Sperry
06.2025 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Streamlined opening and closing procedures as integral member of store staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Assistant Manager
Hanesbrands - Champion
09.2024 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Customer Service
Ace Hardware
01.2013 - 01.2021
- Accounts Receivable/Payable
- Floor Management
- Lead Cashier
- Provided exceptional customer service, addressing concerns and explaining repair processes for our products.
- Supported team with customer service issues, voids and returns.
- Maintained standards of quality, timeliness, productivity and customer service.
- Provided exceptional customer service, addressing client inquiries and concerns effectively.
- Strengthened client relationships through regular communication and excellent customer service.
Education
Health Services Management
East Carolina University
08.2025
Associates - Medical Office Administration
Pitt Community College
12.2019
Associates - Patient Services Representative
Pitt Community College
12.2019
Associates - Medical Billing and Coding
Pitt Community College
12.2019
Skills
- Communication Skills
- Microsoft Office
- Problem Solving
- Teamwork or Independent Tasks
- Flexibility
- Customer service
- Cash handling accuracy
- Store maintenance
- Bank deposits
- Staff oversight
- Daily reporting
- Inventory monitoring
- Promotional planning
- Employee scheduling
- Sales proficiency
Languages:
English
Timeline
Key Holder
Aldo Group - Sperry
06.2025 - Current
Assistant Manager
Hanesbrands - Champion
09.2024 - 01.2025
Customer Service
Ace Hardware
01.2013 - 01.2021
Associates - Medical Office Administration
Pitt Community College
Associates - Patient Services Representative
Pitt Community College
Associates - Medical Billing and Coding
Pitt Community College
Health Services Management
East Carolina University
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