Brianna Odell-McLean
High Point
Summary
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Team Member
Cookout
Thomasville
10.2024 - 08.2025
- Operated cash registers to process payments from customers.
- Resolved customer issues promptly in a professional manner.
- Participated in team meetings to discuss strategies for improvement.
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to achieve daily goals.
- Collaborated with team members to maximize productivity and efficiency.
- Developed positive customer relationships through friendly greeting and excellent service.
- Upheld high standards of productivity and quality in operations.
- Worked hard to learn required tasks quickly to maximize performance.
- Addressed customer needs, responding to specific requests.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Built and maintained working relationships with peers and upper management.
- Rotated through series of different stations based on team needs.
- Looked for ways to go above and beyond job requirements.
- Identified needs of customers promptly and efficiently.
- Served meals to customers in a friendly and courteous manner.
- Ensured that all foods were prepared according to health department regulations.
- Utilized point-of-sale systems for taking orders from customers.
- Monitored inventory levels of food items used during meal services.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Crew Member
Mcdonalds
High Point
09.2024 - 10.2024
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Informed customers about daily specials in an engaging manner.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Resolved customer complaints in a professional manner.
- Maintained an organized work area to ensure efficient operations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Receptionist
Great Clips
Thomasville
06.2024 - 08.2024
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted visitors and provided them with assistance.
- Investigated and analyzed client complaints to identify and resolve issues.
- Greeted customers, answered general questions and directed to appropriate locations.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Transported trash bags to designated disposal areas.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Provided assistance with laundry services when needed.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Washed windows both inside and outside of the facility.
- Sanitized frequented areas and equipment using approved supplies.
Crew Member
Mcdonalds
High Point
09.2023 - 06.2024
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Informed customers about daily specials in an engaging manner.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Resolved customer complaints in a professional manner.
- Maintained an organized work area to ensure efficient operations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Adhered to health department regulations regarding food handling procedures.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Served food quickly for positive guest experiences.
- Presented orders to guests within anticipated service times.
- Wiped down tables and equipment, swept and refilled stock.
- Upheld high standards of productivity and quality in operations.
- Interacted pleasantly with guests to deliver quality customer service.
- Packed fast food products in approved containers, cups, and bags.
- Drove team success by quickly completing assigned tasks.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Education
Trinity High School
Trinity, NCSkills
- Cash handling
- Customer service
- Inventory management
- Food safety compliance
- Appointment scheduling
- Team collaboration
- Conflict resolution
- Time management
- Cleanliness standards
- Effective communication
- Relationship building
- Operational efficiency
- Task prioritization
- Workplace safety
- Hospitality and accommodation
- Point-of-sale system
Certification
- NAFTrack Certification
References
References available upon request.
Timeline
Team Member
Cookout
10.2024 - 08.2025
Crew Member
Mcdonalds
09.2024 - 10.2024
Receptionist
Great Clips
06.2024 - 08.2024
Crew Member
Mcdonalds
09.2023 - 06.2024
Trinity High School