BRIANNA Johnson
Fayetteville
Summary
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace.
Developed skills in fast-paced sales environment, focusing on customer relationship management and persuasive communication. Excels in understanding customer needs and delivering tailored solutions. Seeking to transition into new field, leveraging strong interpersonal and problem-solving abilities to achieve impactful results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Representative
Super Mattress Shop
09.2025 - 12.2025
- Engaged customers to identify needs and recommend suitable mattress solutions.
- Demonstrated product features and benefits to enhance customer knowledge and satisfaction.
- Processed sales transactions accurately using point-of-sale systems.
- Assisted in maintaining store presentation by arranging displays and organizing merchandise.
Beverage Expert
Wawa
05.2025 - 08.2025
- Developed beverage knowledge to assist customers with selections and enhance their experience.
- Operated and maintained beverage equipment, ensuring optimal performance and cleanliness standards.
- Collaborated with team members to streamline beverage preparation processes, improving overall service efficiency.
- Trained new staff on beverage preparation techniques and company standards for quality control.
Resident Advisor
University Of North Carolina At Pembroke
07.2024 - 12.2024
- Facilitated conflict resolution among residents, promoting a harmonious living environment.
- Organized and implemented educational programs to enhance community engagement and resident interaction.
- Conducted regular safety inspections, ensuring compliance with established health and safety protocols.
- Mentored new resident advisors, providing training on policies and community standards.
- Coordinated events and activities, encouraging participation to build a sense of community among residents.
Education
Bachelor of Arts - Criminal Justice
University of North Carolina At Pembroke
Pembroke, NCSkills
- Communication
- Order Taking
- Time Management Skills
- Cash Drawer Management
- Interpersonal communication skills
- Sales expertise
- Customer service
- Product and service knowledge
Certification
- Driver license
- Life guard
LANGUAGES
German
Native or Bilingual
AWARDS
Military Officers Association of America Medal, Cape Fear Academic Trophy
COMMUNITY SERVICE
Balm in Gilead, Volunteer, Fayetteville, NC, 2020-08, 2021-08, Clean and sanitize work areas, equipment, utensils, dishes, or silverware., Store food in designated containers and storage areas to prevent spoilage., Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.
Timeline
Sales Representative
Super Mattress Shop
09.2025 - 12.2025
Beverage Expert
Wawa
05.2025 - 08.2025
Resident Advisor
University Of North Carolina At Pembroke
07.2024 - 12.2024
Bachelor of Arts - Criminal Justice
University of North Carolina At Pembroke