Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Johnson

Winston-Salem

Summary

Dynamic Inside Sales Representative and Hospitality with a proven track record at enhancing customer retention through tailored solutions and exceptional service. Skilled in training and mentoring. My goal is to obtain a professional career opportunity that fully utilizes my skills and key attributes; also achieve growth
opportunities, while making a significant contribution to the success of the company.

Overview

6
6
years of professional experience

Work History

Inside Sales Representative

Spectrum
02.2024 - 03.2025
  • Answered high volume calls and customers' questions regarding products, prices, and availability.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Communications Specialist

Grandover Resort and Spa
12.2022 - 01.2024
  • Created templates for commonly used reports, expediting report preparation processes while maintaining high-quality standards.
  • Ensured compliance with company policies and relevant regulations throughout the entire reporting process.
  • Mentored junior staff members in developing their own expertise within the field of reporting.
  • Provided training to team members on report creation tools and techniques, improving overall skillsets within the department.
  • Answer all incoming calls for the hotel and assist guests with their requests.

Customer Service Representative

CVS Caremark Specialty Pharmacy
09.2021 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Ordered prescriptions to be mailed and shipped out to clients
  • Informed clients of their current plans and products

Front Desk Specialist

Pearl Hospitality (JW Marriott & The Westin Houston Medical Center)
03.2019 - 07.2020
  • Assists with the initial opening of The Westin Houston Medical Center, by helping install outlets around the hotel, create training
    material for front desk operations, and checking inventory of all rooms
  • Coordinated with housekeeping staff to ensure timely room availability for guests, resulting in higher occupancy rates.
  • Conducted regular audits of reservations and billing systems, ensuring accuracy in record-keeping and minimizing errors.
  • Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
  • Assisted management with administrative tasks, improving office organization and productivity levels.
  • Trained new front desk staff members, sharing best practices and contributing to a more cohesive team environment.
  • Processed payments accurately while adhering to data security protocols.
  • Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
  • Streamlined check-in and check-out processes for increased efficiency, contributing to higher guest satisfaction rates.
  • Improved customer satisfaction by efficiently handling front desk operations and addressing guest concerns promptly.



Education

Associate of Arts - Hospitality Administration And Management

Houston Community College
05-2018

High School Diploma -

Cypress Falls Highschool
05-2013

Skills

  • "Eagle"-sharp vision and adaptability
  • Attention to detail
  • Exceptional customer service
  • Time management
  • Hospitality services
  • Training and mentoring
  • Microsoft office
  • Administrative skills
  • Multitasking
  • Adaptability and flexibility

Timeline

Inside Sales Representative

Spectrum
02.2024 - 03.2025

Communications Specialist

Grandover Resort and Spa
12.2022 - 01.2024

Customer Service Representative

CVS Caremark Specialty Pharmacy
09.2021 - 11.2022

Front Desk Specialist

Pearl Hospitality (JW Marriott & The Westin Houston Medical Center)
03.2019 - 07.2020

High School Diploma -

Cypress Falls Highschool

Associate of Arts - Hospitality Administration And Management

Houston Community College

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Brianna Johnson