Brianna Johnson
Winston-Salem
Summary
Dynamic Inside Sales Representative and Hospitality with a proven track record at enhancing customer retention through tailored solutions and exceptional service. Skilled in training and mentoring. My goal is to obtain a professional career opportunity that fully utilizes my skills and key attributes; also achieve growth
opportunities, while making a significant contribution to the success of the company.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative
Spectrum
02.2024 - 03.2025
- Answered high volume calls and customers' questions regarding products, prices, and availability.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Communications Specialist
Grandover Resort and Spa
12.2022 - 01.2024
- Created templates for commonly used reports, expediting report preparation processes while maintaining high-quality standards.
- Ensured compliance with company policies and relevant regulations throughout the entire reporting process.
- Mentored junior staff members in developing their own expertise within the field of reporting.
- Provided training to team members on report creation tools and techniques, improving overall skillsets within the department.
- Answer all incoming calls for the hotel and assist guests with their requests.
Customer Service Representative
CVS Caremark Specialty Pharmacy
09.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Ordered prescriptions to be mailed and shipped out to clients
- Informed clients of their current plans and products
Front Desk Specialist
The Westin Houston Medical Center
11.2019 - 07.2020
- Assists with the initial opening of the hotel, by helping install outlets around the hotel, create training
material for front desk operations, and checking inventory of all rooms - Coordinated with housekeeping staff to ensure timely room availability for guests, resulting in higher occupancy rates.
- Kept a well-maintained front desk area, creating an inviting atmosphere for guests upon arrival and throughout their stay.
- Conducted regular audits of reservations and billing systems, ensuring accuracy in record-keeping and minimizing errors.
Front Desk Specialist/Concierge/Trainer
JW Marriott
03.2017 - 11.2019
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Assisted management with administrative tasks, improving office organization and productivity levels.
- Trained new front desk staff members, sharing best practices and contributing to a more cohesive team environment.
- Processed payments accurately while adhering to data security protocols.
- Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
- Streamlined check-in and check-out processes for increased efficiency, contributing to higher guest satisfaction rates.
- Improved customer satisfaction by efficiently handling front desk operations and addressing guest concerns promptly.
Education
Associate of Arts - Hospitality Administration And Management
Houston Community College
Houston, TX05-2018
High School Diploma -
Cypress Falls Highschool
Houston, TX05-2013
Skills
- "Eagle"-sharp vision and adaptability
- Attention to detail
- Exceptional customer service
- Time management
- Hospitality services
- Training and mentoring
- Microsoft office
- Administrative skills
- Multitasking
- Adaptability and flexibility
Timeline
Inside Sales Representative
Spectrum
02.2024 - 03.2025
Communications Specialist
Grandover Resort and Spa
12.2022 - 01.2024
Customer Service Representative
CVS Caremark Specialty Pharmacy
09.2021 - 11.2022
Front Desk Specialist
The Westin Houston Medical Center
11.2019 - 07.2020
Front Desk Specialist/Concierge/Trainer
JW Marriott
03.2017 - 11.2019
Associate of Arts - Hospitality Administration And Management
Houston Community College
High School Diploma -
Cypress Falls Highschool
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