Brianna Jacobson
Mooresville
Summary
Dedicated professional with strong customer service skills. Committed to enhancing customer satisfaction through effective problem-solving and teamwork.
Overview
9
9
years of professional experience
Work History
Health & Beauty Clerk
Harris Teeter
Fort Mill, SC
01.2026 - Current
- Assisted customers with inquiries and product location to enhance shopping experience.
- Implemented loss prevention techniques to safeguard company assets effectively.
- Supported promotional displays setup, increasing product visibility and customer engagement.
- Learned safety protocols and adhered to guidelines for a secure work environment.
- Adapted to changing tasks quickly, demonstrating flexibility in fast-paced retail setting.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Maintained cleanliness and organization of store shelves to ensure product accessibility.
- Collaborated with team members to restock merchandise, optimizing inventory levels.
Customer Service Clerk
Harris Teeter
Fort Mill, SC
12.2024 - 01.2026
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Kept front check out area clean and organized for efficient service.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Maintained up-to-date knowledge of company policies, procedures, and products to better serve customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Streamlined the customer service process for increased efficiency and improved response times.
- Processed transactions using point-of-sale systems, ensuring accurate handling of payments and receipts.
- Maintained store cleanliness and organization, enhancing overall shopping experience for customers.
- Handled customer complaints professionally, utilizing problem-solving skills to achieve satisfactory resolutions.
- Educated customers on promotions and loyalty programs, increasing engagement and participation in store initiatives.
- Trained new staff on customer service protocols, fostering a knowledgeable and efficient team environment.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Provided thorough product knowledge to assist customers in making informed decisions on purchases.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Cashier
Zaxbys
Statesville, NC
05.2023 - 06.2024
- Processed customer transactions efficiently using POS systems to ensure accuracy and speed.
- Assisted in training new cashiers on payment processing and customer service protocols.
- Maintained cleanliness and organization of the front counter area to enhance customer experience.
- Demonstrated product knowledge to answer customer inquiries and promote menu items effectively.
- Handled cash management, including balancing registers at the end of shifts for accountability.
- Collaborated with team members to streamline operations during peak hours for improved service delivery.
- Implemented suggestions for workflow improvements that enhanced overall efficiency at point of sale.
- Provided exceptional customer service, resolving complaints professionally to foster customer loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Team Leader
Arbys Resturant
Statesville, NC
01.2022 - 07.2022
- Supervised daily operations to ensure efficient service and optimal customer satisfaction.
- Trained and mentored new team members on company policies and operational procedures.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Enhanced team performance through regular feedback and performance evaluations.
- Resolved customer complaints promptly, ensuring positive dining experiences and retention.
- Collaborated with management to strategize promotional events, boosting foot traffic and sales.
- Monitored food safety standards to maintain compliance with health regulations and enhance quality control.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Stacker
Ashley Furniture Warehouse
Statesville, NC
09.2019 - 01.2020
- Operated stacking equipment to efficiently organize products for shipping and storage.
- Collaborated with team members to ensure timely fulfillment of orders and maintain workflow efficiency.
- Inspected finished goods for quality assurance, identifying defects before packaging.
- Trained new employees on safety protocols and stacking procedures to promote a safe work environment.
- Implemented process improvements that enhanced loading times and reduced product damage during transport.
- Maintained cleanliness and organization of work area, adhering to company safety standards at all times.
- Monitored inventory levels, ensuring accurate stock counts and timely restocking of materials as needed.
- Assisted in coordinating with other departments to streamline operations and improve overall productivity.
- Stacked finished cases on pallets according to customer requests.
- Inspected final packaging to certify fit to customer specifications.
Cashier
Shell Gas Station
Statesville, NC
06.2017 - 12.2017
- Processed customer transactions efficiently using POS systems to ensure accuracy and speed.
- Assisted in training new cashiers on payment processing and customer service protocols.
- Maintained cleanliness and organization of the front counter area to enhance customer experience.
- Demonstrated product knowledge to answer customer inquiries and promote menu items effectively.
- Handled cash management, including balancing registers at the end of shifts for accountability.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
West Iredell High School
StatesvilleSkills
- Telephone etiquette
- Administrative tasks
- Prioritization
- Relationship building
- Quality control
- Basic accounting
- Point of sale operation
- Verbal and writing communication
- Confidentiality
- Handling payments
- Supply tracking
- Multitasking
- Attention to detail
- Time management
- Problem-solving
- Organizational skills
- Customer service
- Microsoft office
- Teamwork and collaboration
- Excellent communication
- Team collaboration
- Customer relations
- Verbal communication
- Active listening
- Teamwork
- Honest and dependable
- Customer assistance
- Cash handling and management
- Detail-oriented
- Order taking
- Training and mentoring
- Flexible schedule
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
Timeline
Health & Beauty Clerk
Harris Teeter
01.2026 - Current
Customer Service Clerk
Harris Teeter
12.2024 - 01.2026
Cashier
Zaxbys
05.2023 - 06.2024
Team Leader
Arbys Resturant
01.2022 - 07.2022
Stacker
Ashley Furniture Warehouse
09.2019 - 01.2020
Cashier
Shell Gas Station
06.2017 - 12.2017
High School Diploma -
West Iredell High School