Brianna Green
Concord,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Family Nanny
Not Applicable
Cornelius, NC
09.2024 - Current
- Supervised daily activities and routines for children, ensuring safety and well-being.
- Developed engaging educational and recreational activities tailored to children's interests and developmental stages.
- Managed household tasks, including meal preparation, laundry, and cleaning, maintaining organized environment.
- Fostered strong communication with parents regarding children's progress, behavior, and any concerns.
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
Makeup Artist
Self-employeed
Concord, NC
04.2023 - Current
- Designed and executed diverse makeup looks for various events, ensuring client satisfaction and enhancing personal style.
- Collaborated with clients to assess skin types and preferences, tailoring services to individual needs.
- Trained junior artists on techniques, product application, and customer service best practices.
- Maintained high standards of hygiene and sanitation in all tools and workspaces to ensure client safety.
- Collaborated with clients to develop personalized makeup looks for various events and occasions.
- Utilized advanced techniques in makeup application to enhance clients' natural features effectively.
- Maintained comprehensive knowledge of current beauty trends and product innovations to provide informed recommendations.
- Implemented efficient scheduling systems, optimizing appointment bookings to maximize client satisfaction.
- Developed strong relationships with vendors, ensuring access to high-quality products for diverse makeup needs.
Front Desk Receptionist
Zen Massage
Huntersville, NC
04.2023 - 08.2023
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Assisted clients with inquiries, providing exceptional customer service to enhance satisfaction.
- Coordinated appointment scheduling using management software to optimize staff availability.
- Maintained cleanliness and organization of reception area, creating welcoming atmosphere for clients.
- Processed payments and transactions accurately, ensuring compliance with company policies.
- Scheduled, coordinated and confirmed appointments and meetings.
Front Desk Receptionist
The Beach Tan
Davidson, NC
03.2022 - 06.2022
- My role at The Beach Tan was a front desk receptionist where I was in charge of the appointments and selling all the merchandise.
- Implemented feedback systems to improve client experience based on direct input received.
- Trained new staff on front desk procedures, fostering a collaborative team environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Nanny
Nanny/Babysitter
Cornelius, NC
04.2021 - 12.2021
- My role as a nanny was to provide the kids with my attention at all times. I was in charge of getting them from place to place on schedule. While also making sure they had fun throughout the days that I had them.
- Supervised daily activities, ensuring safety and engagement for children in care.
- Developed and implemented age-appropriate educational activities to promote learning.
- Managed schedules, facilitating timely transportation to school and extracurricular activities.
- Established clear communication with parents regarding children's progress and behavior.
- Provided emotional support to children, fostering positive relationships and social skills.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Afterschool Counselor
Brandon Aquatics
01.2020 - 06.2020
- My role as an after-school counselor consisted of keeping my eyes on the children at all times. Making sure they were in a safe environment at all times while also having fun and getting things done. I was needed as a tutor on some days as well in this role.
- Supervised daily activities for diverse groups of children, ensuring safety and engagement.
- Developed age-appropriate programming that fostered creativity and social skills.
- Collaborated with staff to implement behavioral management strategies effectively.
- Trained new counselors on best practices in child supervision and activity planning.
- Maintained accurate records on student attendance, performance, and behavioral issues for review by program administrators.
Counselor
YMCA
Plant City, FL
02.2017 - 10.2019
- Working as a counselor for the YMCA was mixed with many different roles. Along with tutoring, summer programs, planning around school events, and setting up for weekend family activities. Planning was a big role in this job and it was always needed and got better and better every time when it was done with my team.
- Facilitated individual and group counseling sessions to support emotional and mental well-being.
- Developed and implemented creative educational activities promoting teamwork and communication skills.
- Supervised daily activities, ensuring safety and engagement in camp programs.
- Coordinated logistics for outdoor excursions, optimizing resource allocation and participant experience.
- Led groups of children safely through variety of camp activities.
Cashier/Customer
Subway Restaurant
Valrico, FL
02.2016 - 01.2017
- While working at Subway I had many roles that consisted of food prepping, opening and closing, customer service, and cashier. I had to make sure that our service was pleasing to every customer that walked through the door no matter what.
- Processed customer transactions accurately and efficiently, ensuring a positive dining experience.
- Maintained cleanliness and organization of work area to adhere to food safety regulations.
- Assisted in training new team members on operational procedures and customer service standards.
- Managed inventory levels by restocking supplies and monitoring product freshness daily.
- Oversaw cash handling procedures, ensuring accuracy in register balances at shift end.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Esthetics -
Mitchell Community College
Statesville, NC01.2022
Education -
Hillsborough Community College
Tampa, FL01.2019
Highschool Diploma -
Foundation Christian Highschool
Lithia, FL01.2019
Skills
- Receptionist (4 years)
- Communications (3 years)
- Retail sales (4 years)
- Organizational Skills
- Powerpoint (6 years)
- Childcare
- Time management
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Verbal and written communication
Language
English
Timeline
Family Nanny
Not Applicable
09.2024 - Current
Makeup Artist
Self-employeed
04.2023 - Current
Front Desk Receptionist
Zen Massage
04.2023 - 08.2023
Front Desk Receptionist
The Beach Tan
03.2022 - 06.2022
Nanny
Nanny/Babysitter
04.2021 - 12.2021
Afterschool Counselor
Brandon Aquatics
01.2020 - 06.2020
Counselor
YMCA
02.2017 - 10.2019
Cashier/Customer
Subway Restaurant
02.2016 - 01.2017
Esthetics -
Mitchell Community College
Education -
Hillsborough Community College
Highschool Diploma -
Foundation Christian Highschool