Brianna Grant
Kinston
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Kings BBQ and Chick-fil-A. Excelled in managing high-volume transactions accurately and efficiently, demonstrating exceptional money handling and empathy. Increased repeat business through relationship building and outstanding service, embodying professionalism and attention to detail.
Overview
2
2
years of professional experience
Work History
Cashier
Kings BBQ
05.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enabled customers to feel welcomed, important, and appreciated by answering questions.
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
Cashier/Customer Service Representative
Chick-fil-A
10.2022 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
Lenoir Community College
Kinston, NC08-2028
High School Diploma -
North Lenoir High School
Lagrange, NC 06-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Money handling
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
- POS systems
- Guest inquiries
- ID verification
- Attention to detail
Timeline
Cashier
Kings BBQ
05.2024 - Current
Cashier/Customer Service Representative
Chick-fil-A
10.2022 - 05.2024
Lenoir Community College
High School Diploma -
North Lenoir High School
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