Brianna Bryan-Ingram
Charlotte
Summary
Customer Operations professional with proven track record in driving efficiency and enhancing customer satisfaction. Strong focus on team collaboration and adaptable to changing needs. Expertise in problem-solving, process optimization, and ensuring smooth operations. Known for reliability and achieving results through effective communication and strategic thinking.
Overview
13
13
years of professional experience
Work History
Customer Operations Specialist
Piedmont Airlines
01.2022 - Current
- Provided comprehensive administrative support and office management, ensuring smooth daily operations.
- Monitored baggage handling processes to minimize delays and ensure accurate loading and unloading operations.
- Collaborated with team members to provide excellent service and achieve organizational goals.
- Supported staff and clients with specialized requests, coordinating resources and accommodations as needed.
Patient Care Coordinator
Care Now Urgent Care
07.2023 - 09.2024
- Coordinated patient intake, scheduling, and follow-up care to improve efficiency in a busy medical office.
- Maintained and updated electronic health records with accuracy and confidentiality.
- Supported physicians and nurses with administrative tasks, ensuring compliance with healthcare regulations.
- Streamlined patient communication processes, improving satisfaction and reducing delays.
Behavior Implementation Technician
Alternative Behavior Strategies
12.2020 - 01.2022
- Maintained detailed documentation of treatment plans and patient progress.
- Coordinated schedules between families, clinicians, and schools.
- Utilized case management software (Central Reach) for accurate recordkeeping.
- Supported administrative reporting to track intervention outcomes.
Behavior Modification Specialist
Charlotte Mecklenburg Schools
10.2020 - 01.2022
- Recorded and maintained confidential student records including attendance and behavior data.
- Prepared reports and presented findings to staff during meetings.
- Coordinated scheduling for student interventions and academic support.
- Handled sensitive information with professionalism and discretion.
Customer Relations Specialist
Synchrony Financial
10.2019 - 09.2020
- Resolved customer issues by researching records and preparing documentation.
- Maintained account information, updated records, and ensured compliance with company policies.
- Provided administrative support for financial transactions and account adjustments.
Lead Customer Service Representative
Charter Communications, Spectrum
12.2017 - 02.2019
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high-volume call queues while maintaining quality service standards and response times.
- Trained new team members on policies, procedures, and best practices for customer interactions.
- Implemented process improvements, streamlining workflows and reducing response times.
Food and Beverage Supervisor
Carowinds
05.2013 - 08.2016
- Trained and mentored team members in customer service best practices.
- Collaborated with kitchen staff to ensure timely order fulfillment and quality control.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
Education
Bachelor of Science - Business Administration
University of North Carolina At Greensboro
Greensboro, NC08.2025
Skills
- Word: Microsoft Office Suite
- Microsoft Office Suite: Word, Excel, Outlook, PowerPoint
- HIPAA/Policy Compliance: Confidential Information Handling
- Administrative Support & Office Management, Data Entry & Records Management, Scheduling & Calendar Coordination, Customer & Staff Communication, HIPAA/Policy Compliance, Report Preparation & Documentation, Multi-tasking & Workflow Prioritization
Timeline
Patient Care Coordinator
Care Now Urgent Care
07.2023 - 09.2024
Customer Operations Specialist
Piedmont Airlines
01.2022 - Current
Behavior Implementation Technician
Alternative Behavior Strategies
12.2020 - 01.2022
Behavior Modification Specialist
Charlotte Mecklenburg Schools
10.2020 - 01.2022
Customer Relations Specialist
Synchrony Financial
10.2019 - 09.2020
Lead Customer Service Representative
Charter Communications, Spectrum
12.2017 - 02.2019
Food and Beverage Supervisor
Carowinds
05.2013 - 08.2016
Bachelor of Science - Business Administration
University of North Carolina At Greensboro