Brianna Beauchamp
Apex,NC
Summary
Dynamic hospitality professional with extensive experience in customer service management and restaurant operations, recognized for enhancing guest satisfaction through effective issue resolution and rapport building. Proven expertise in overseeing daily activities, including serving, bartending, and kitchen management, while implementing procedures that drive operational efficiency and revenue growth. A strong track record in training staff on exceptional service standards demonstrates a commitment to excellence in service delivery. Highly motivated and adaptable, thriving in fast-paced environments with a robust work ethic and exceptional interpersonal skills, complemented by a diverse background in retail and warehouse operations. Experienced with retail operations and customer service. Utilizes strong communication and organizational skills to enhance store efficiency. Knowledge of inventory management and teamwork to contribute to successful retail environment.
Overview
7
7
years of professional experience
Work History
Sandwich Maker
Jersey Mikes
03.2025 - 08.2025
- Monitored food quality and freshness, and discarded any expired ingredients
- Packaged sandwiches for customers, ensuring that orders were accurate and complete
- Cleaned and maintained equipment and work areas, ensuring the highest level of cleanliness and safety
- Followed recipes and instructions to make sandwiches quickly and accurately
- Used a variety of kitchen tools and equipment, such as slicers, grills, and ovens, to prepare sandwiches
- Followed proper food handling practices to ensure food safety
- Operated cash registers and handled money accurately and efficiently
- Greeted customers in a friendly and professional manner, resulting in an increase in repeat customers
Guest Service Manager
Paragon Theaters
07.2022 - 09.2024
- Developed and implemented standard operating procedures for guest services department, improving efficiency and consistency
- Oversaw the resolution of guest complaints and concerns, ensuring prompt and satisfactory solutions
- Developed training programs focused on enhancing communication skills among front desk staff members
- Provided excellent customer service by anticipating and responding to guest needs
- Provided courteous customer service to ensure a positive guest experience
- Implemented effective communication strategies to foster collaboration and improve team productivity
- Manager and schedule a staff of on average 50 people
- Monitored team performance and provided regular feedback to drive continuous improvement
- Developed strong relationships with clients through effective communication and exceptional customer service skills
- Implemented a performance management system that incentivized employees to exceed expectations
- Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance
- Assisted customers with inquiries and provided information about theater events
- Monitored theater entrances to ensure ticket authentication and prevent unauthorized admission
- Ensured theatergoers followed theater rules and regulations, resulting in a pleasant viewing experience for all customers
- Maintained theater cleanliness by sweeping, vacuuming and mopping floors
- Handled emergency situations with composure and in accordance with theater policies
Team Lead
Regal Entertainment Group
07.2021 - 07.2022
- Implemented effective communication strategies to foster collaboration and improve team productivity
- Monitored team performance and provided regular feedback to drive continuous improvement
- Developed strong relationships with clients through effective communication and exceptional customer service skills
- Implemented a performance management system that incentivized employees to exceed expectations
- Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance
- Assisted customers with inquiries and provided information about theater events
- Monitored theater entrances to ensure ticket authentication and prevent unauthorized admission
- Ensured theatergoers followed theater rules and regulations, resulting in a pleasant viewing experience for all customers
- Maintained theater cleanliness by sweeping, vacuuming and mopping floors
- Handled emergency situations with composure and in accordance with theater policies
Stocker
Delhaize America Food Lion
09.2018 - 09.2021
- Maintained accurate inventory of produce items, ensuring proper stock levels and minimizing waste
- Received and inspected incoming shipments of produce, verifying quality and freshness
- Organized produce displays according to company standards, maximizing visual appeal and customer satisfaction
- Rotated stock regularly to ensure older products were sold first, reducing spoilage
- Assisted customers in locating specific produce items and provided recommendations based on their preferences
- Followed food safety guidelines when handling perishable items, maintaining a clean and sanitary work environment
Education
Wake Technical Community College
Raleigh, NCSkills
- Microsoft Excel
- Conflict Resolution
- Critical thinking and problem solving
- Leadership Skills
- Decision Making
- Creativity
- Problem Solving
- Teamwork
- Communication
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication Skills
- Customer Service
- Standard Operating Procedures
- Training Activities
- Food Safety
- Strategic Communication
- Business Process Improvement
- Team Working
- Expediting
- Stock Control
- Safety Principles
- Bartending Skills
- Knowledge of Hospitality
- Restaurant Operation
- Kitchen Management
- Customer Satisfaction
- Office Management
- Writing of Reports
- Cooking Skills
- Knowledge of Professional Development
- Food Handling
- Food Preparation
- Marketing
- Revenue Growth
- Budgeting Skills
- Business Efficiency
- Team Management
- Cash Register Operation
- Sales
- Customer Relationship Management
- Event Management
- Adaptability
- Establishing Trust
- Hard Work and Dedication
- Interpersonal Skills
- Leadership
- Cash handling
- Safe food handling
- Cleanliness
- Effective multi-tasking
- Guest service
- Dependable and honest
Languages
English
Timeline
Sandwich Maker
Jersey Mikes
03.2025 - 08.2025
Guest Service Manager
Paragon Theaters
07.2022 - 09.2024
Team Lead
Regal Entertainment Group
07.2021 - 07.2022
Stocker
Delhaize America Food Lion
09.2018 - 09.2021
Wake Technical Community College
Similar Profiles
Carter StrohmanCarter Strohman
Grill Cook at Jersey MikesGrill Cook at Jersey Mikes
Cydney M. TaylorCydney M. Taylor
Crew Member at Jersey Mikes Submarines And SaladsCrew Member at Jersey Mikes Submarines And Salads
Riley FetterRiley Fetter
Crew Member at Jersey MikesCrew Member at Jersey Mikes
Amanuel NegasaAmanuel Negasa
Gene Therapy Operations Specialist II at PfizerGene Therapy Operations Specialist II at Pfizer
Corley BagleyCorley Bagley
Data & Analytics Manager at Underdog FantasyData & Analytics Manager at Underdog Fantasy