BRIANCA FOSTER
Charlotte
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Billing Customer Service Representative
Spectrum Business
03.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained a strong knowledge of industry regulations and best practices relating to billing procedures, providing expert guidance when needed.
Sales Associate/Store Manager
Acceptance Now
08.2021 - 01.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Offer each customer top-notch personal service to boost sales and customer satisfaction, reach out to customer to address renewal payments
- Provided accurate information about sales marketing, provided strong leadership guidance for the associates.
Retail Sales Associate
Lane Bryant
11.2017 - 10.2021
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Issued receipts and processed refunds, credits or exchanges.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Bachelor of Arts - Graphic Design
Art Institute of Charlotte
Charlotte, NC12.2012
Associate of Arts - Graphic Design
Art Institute of Charlotte
Charlotte, NC12.2010
Skills
- Computer Proficiency and Microsoft Office
- Building Customer Relationships and Loyalty
- Goal-Driven
- Friendly and Helpful
- Problem-solving abilities
- Teamwork and collaboration
- Point Of Sale Knowledge
- Product And Service Sales
- Understanding customer needs
Timeline
Billing Customer Service Representative
Spectrum Business
03.2023 - Current
Sales Associate/Store Manager
Acceptance Now
08.2021 - 01.2023
Retail Sales Associate
Lane Bryant
11.2017 - 10.2021
Bachelor of Arts - Graphic Design
Art Institute of Charlotte
Associate of Arts - Graphic Design
Art Institute of Charlotte
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