Briana Yerovsek
Leland
Summary
A hard working employee committed to surpassing the company’s goals. Well versed in customer satisfaction and patient management. Committed to mentoring and working in a organized and timely manner.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Carolina Beach
05.2025 - 03.2026
- Trained team members on customer service and product knowledge, improving customer interactions.
- Managed inventory levels and processed stock orders, ensuring consistent product availability.
- Performed cash handling duties, including counting money and balancing registers.
- Completed opening and closing duties to ensure smooth business operations.
- Proactively resolved issues during shifts, maintaining smooth operations.
Front Desk Receptionist
Hilton
Wilmington
03.2025 - 05.2025
- Managed phone calls and directed inquiries to appropriate departments, enhancing communication flow.
- Scheduled reservations and coordinated guest services efficiently.
- Assisted guests with checkout procedures and billing inquiries.
- Responded promptly to guest requests and resolved concerns professionally.
- Answered incoming calls, redirected callers to appropriate personnel, and took messages to ensure efficient information transfer.
- Greeted customers warmly and made them feel welcome.
- Maintained organized reception area, ensuring prompt attention to all guests to improve overall guest experience.
Medical Receptionist
Achieve Medical Weight Loss
Wilmington
09.2024 - 03.2025
- Coordinated patient flow to optimize clinic operations and minimize patient wait times.
- Managed front desk operations, welcoming patients with professionalism and empathy.
- Answered incoming calls, providing prompt assistance to patients and medical offices.
- Checked patients in and out, collecting co-payments and verifying insurance information.
- Collaborated with medical staff to facilitate seamless patient care delivery.
- Prepared charts for new patients, ensuring accurate completion of all necessary forms.
- Maintained a clean and organized reception area to promote a welcoming environment.
Stocker
Target
Wilmington
06.2024 - 09.2024
- Collaborated with team members to efficiently restock items during busy periods, enhancing customer access to products.
- Assisted in unloading shipments and distributing products to designated areas, ensuring timely availability of stock.
- Supported customer inquiries by promptly locating products on the sales floor, improving overall shopping experience.
- Provided customer service by answering questions about product location, price and availability.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of various weights to support operations.
Education
Some College (No Degree) - Nursing
Cape Fear Community College
Wilmington, NCSkills
- Customer focus
- Sales and upselling
- Cash handling expertise
- Patient coordination
- Time management
- Training and mentoring
Timeline
Shift Supervisor
CVS Pharmacy
05.2025 - 03.2026
Front Desk Receptionist
Hilton
03.2025 - 05.2025
Medical Receptionist
Achieve Medical Weight Loss
09.2024 - 03.2025
Stocker
Target
06.2024 - 09.2024
Some College (No Degree) - Nursing
Cape Fear Community College