Briana Williams
Roanoke Rapids
Summary
Dynamic customer service professional with extensive experience, excelling in problem-solving and team leadership. Proven track record of enhancing customer loyalty through empathetic conflict resolution and maintaining a well-organized store environment. Skilled in cash handling and fostering collaboration among team members to achieve operational excellence.
Overview
3
3
years of professional experience
Work History
Retail Cashier
New Dixie Oil
07.2024 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
- Assisted customers by answering questions and fulfilling requests.
Assistant Manager
Family Dollar
06.2023 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Kept store environment tidy, secure, and well-organized to improve customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
Family Dollar
11.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma -
Northampton High School
Gaston, NC05.2019
Skills
- Customer service
- Flexible schedule
- Teamwork and collaboration
- Reliability and punctuality
- Problem-solving
- Time management
- Merchandise stocking
- Cash handling
- Store cleaning
- Store opening and closing
- Team leadership
- POS systems
- Handling returns and exchanges
- Team collaboration
- Dependability
- Active listening
- Creative thinking
- Visual displays
Timeline
Retail Cashier
New Dixie Oil
07.2024 - Current
Assistant Manager
Family Dollar
06.2023 - 02.2024
Customer Service Representative
Family Dollar
11.2022 - 02.2023
Diploma -
Northampton High School
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