Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Richardson

Roanoke Rapids

Summary

Proven Customer Service Representative with a track record of enhancing customer loyalty at Hospital Front Desk, adept in critical thinking and data entry. Excelled in resolving high-stress situations and conflicts, boosting customer satisfaction through exceptional service and active listening. Skilled in teamwork and maintaining high cleanliness standards, contributing to a positive work environment.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Hospital Front Desk
06.2024 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Crew Member

McDonald’s
07.2023 - 04.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

High School Diploma -

Roanoke Rapids High School
Roanoke Rapids, NC
06.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Call center experience
  • Team development
  • Cleanliness standards
  • Cash handling expertise
  • Hygiene practices

Timeline

Customer Service Representative

Hospital Front Desk
06.2024 - 10.2024

Crew Member

McDonald’s
07.2023 - 04.2024

High School Diploma -

Roanoke Rapids High School
Briana Richardson