BRIANA QUICK
Winston-Salem,NC
Summary
Friendly, and detail oriented Administrative Professional offering excellent skills in patient care relations and office management. Skilled using various appointment scheduling system, and Electronic health systems to manage patients weekly. Organized and accurate in managing patient flow. Well-versed in healthcare practices, compliance standards and operations. Eager to secure a position to help achieve company goals, with an positive and upbeat personality.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Winston Weight Loss, LLC
09.2023 - 12.2023
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Organized patient records and database to facilitate information storage and retrieval.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Ensured regulatory compliance by staying up-to-date on industry standards and best practices related to patient care coordination.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Answered incoming calls, scheduled appointments and filed medical records.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Receptionist/Optometrist Assistant
New Garden Eyecare and Eyewear Gallery
10.2022 - 09.2023
- Welcoming patients, answering the telephone, and answering patient inquiries
- Scheduling patient appointments, referral scheduling
- Assisting patients with completing necessary forms and documentation
- Processing payments, Insurance Inquiries (Insurance verification)
- Faxing, scanning, filing, and mailing documentation
- Equipment sterilization and cleaning
- Monitoring and ordering stationery and clinical supplies
- Always maintaining information confidentiality (HIPAA)
- Experience with Electronic Health Record system
- Obtaining patient's chief complaints
- Preparing patients for vision examinations, such as administering eye drops, visual acuity measurements, eye pressure, IOP, Autorefraction, Lensometer, Optos imaging, OCT Nerve, and Macula imaging.
- Routed incoming mail and messages to relevant personnel without delay.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Clinical Research Technician
Eurofins CRL Cosmetics Inc.
06.2017 - 06.2022
- Participating in and reviewing all aspects of clinical studies according to GCP regulations, Quality assurance, Quality policies, and HIPAA requirements
- Performing all study procedures for clinical testing, collecting panelist Medical History
- Reviewing Informed Consent (forms), performing Clinical Trial thoroughly
- Writing and consulting final report documentation, protocols, Informed Consents, IQOQPQ for site, the testing sponsor
- Perform case report form Data Entry, Preparation, and maintenance of study documentation
- Coordinate, schedule, and track status of In-Vivo/Invitro Photobiology studies
- Managing Study Timelines - Efficient sponsor communication
- IRB Submissions (Some Knowledge)
- Assigning/Managing Daily Clinical Schedule.
Sales/Logistic Associate
Harbor Freight Tools USA
08.2015 - 06.2017
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed customer relations through communication and helpful interactions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Certified Nursing Assistant
Clemmons Village II
12.2014 - 06.2015
- Cared for clients with various diagnoses.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Upheld infection control and prevention policies across different patient-facing areas.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Education
Bachelor of Science -
University of North Carolina At Greensboro
Greensboro, NC2025
Certificate of Completion -
Chiropractic Assistant Certification Course
Online10.2023
Associates in the Arts (A.A) Business Applications -
Davidson County Community College
01.2018
Certified Nursing Assistant I -
Guilford Technical Community College
01.2015
Skills
- Microsoft Office; Word, Excel, Outlook
- Google Applications; Google Drive, Calendar
- Planning/Coordinating Daily Schedule
- Data Entry/ Data Collection
- Technical Writing
- Generalized Office Administration tasks
- Calendar Management; Scheduling Managing
- GCP Regulations/HIPAA Compliance
- Medical Instrument Sterilization
- Medical Data Collection
- Insurance Authorizations/ Insurance Verification
- Verbal/Written Communication skills
- Electronic Health Records
- Vitals
- Patient Records Management
- Patient Care Coordination
Accomplishments
Dean's List 2015 - Davidson County Community College
Dena's List 2021 - University at North Carolina Greensboro
Timeline
Patient Care Coordinator
Winston Weight Loss, LLC
09.2023 - 12.2023
Receptionist/Optometrist Assistant
New Garden Eyecare and Eyewear Gallery
10.2022 - 09.2023
Clinical Research Technician
Eurofins CRL Cosmetics Inc.
06.2017 - 06.2022
Sales/Logistic Associate
Harbor Freight Tools USA
08.2015 - 06.2017
Certified Nursing Assistant
Clemmons Village II
12.2014 - 06.2015
Bachelor of Science -
University of North Carolina At Greensboro
Certificate of Completion -
Chiropractic Assistant Certification Course
Associates in the Arts (A.A) Business Applications -
Davidson County Community College
Certified Nursing Assistant I -
Guilford Technical Community College
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