Briana Flores Guzman
Garner
Summary
Dynamic Front Desk Associate with proven expertise at Hilton, excelling in customer service and cash handling. Adept at managing guest accommodations and processing transactions efficiently. Recognized for maintaining guest privacy and fostering a welcoming environment, ensuring a seamless experience for all visitors. Fluent in Spanish, enhancing communication with diverse clientele.
Developed strong communication and problem-solving skills in fast-paced customer service environment. Skilled in managing administrative tasks, handling inquiries, and providing exceptional service. Seeking to transition into new field, leveraging these transferrable skills to contribute to organizational success.
Overview
2
2
years of professional experience
Work History
Front Desk Associate
Hilton
02.2024 - Current
- Greeted and assisted guests, ensuring a welcoming atmosphere.
- Managed incoming calls, directing inquiries to appropriate departments.
- Maintained accurate records of guest check-ins and check-outs.
- Supported front desk operations by organizing files and supplies.
- Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
Front desk associate, handling and making calls overall using phone and computer systems, customer service focused role also welcoming all guest, handing and processing payments, resolving guest concerns with professionalism and maintaining a clean area.
Education
High School Diploma -
West Johnston High School
Benson, NC02-2024
Skills
- Cash handling
- Bookkeeping
- [Spanish] fluency
- Customer service
- Credit and cash payments
- Front desk management
- Guest services
- Reservations
- Transaction processing
- Guest accommodations
- Payment processing
- Office organization
- Payment collection
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Associate
Hilton
02.2024 - Current
High School Diploma -
West Johnston High School
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