BRIANA BROWN
Charlotte
Summary
Corporate account specialist with strong focus on team collaboration and achieving results. Skilled in managing client relationships, negotiating contracts, and driving revenue growth. Known for reliability, adaptability, and delivering high-impact outcomes. Proficient in CRM software, sales strategy, and market analysis.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Corporate Account Specialist
Estes Express Lines
06.2021 - Current
- Managed the alignment of customer business requirements processes and systems, resulting in a seamless
shipment-to-cash experience - Exceeded company objectives with collections of over four million profits
- Maintained regular collaboration with external customers and internal Estes business units as it relates to problem identification, creation and management of solutions that meet customer needs to mitigate risk
- Collaborate with the EDI team to reduce error transmissions for 100+ 3PL accounts, ensuring data accuracy and operational efficiency
- Provided leadership and direction to other departments as it relates to the design and compliance around procedures and policies
- Responsible for determining the appropriate pricing for 3pl within the accounts that I manage.
- Utilized SQL to collect, analyze and interpret data while enhancing decision making and streamline processes
- Work closely with upper management and the sales department to develop pricing strategies for new and current accounts.
- Analyzed client data, identifying trends and making recommendations for improving overall account performance.
- Assisted clients in navigating complex billing systems, ensuring timely payments and minimizing disputes over charges.
Operations Coordinator
Sephora
01.2024 - 10.2024
- Generated reports for informed decision-making across departments.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Achieved project goals with meticulous planning and resource allocation.
- Guided team efforts to enhance overall productivity and morale.
- Designed visually appealing event spaces, contributing to a memorable guest experience.
Personal Support Professional
Outreach Residential
12.2023 - 03.2024
- Monitored patients' conditions, reporting changes to healthcare professionals promptly.
- Applied de-escalation techniques to manage challenging behaviors effectively.
- Used electronic health record software to document patient interactions and care plans.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
Corporate Account Specialist
Estes Express Lines
03.2020 - 06.2021
- Managed the alignment of customer business requirements processes and systems, resulting in a seamless shipment-to-cash experience
- Exceeded company objectives with collections of over 4 million profits
- Maintained regular collaboration with external customers and internal Estes business units as it relates to problem identification, creation and management of solutions that meet customer needs to mitigate risk
- Provided leadership and direction to other departments as it relates to the design and compliance around procedures and policies
- Responsible for providing and making business decisions critical to customers AR
- Quantify and communicate AR issues to sales/management with recommendation for resolution
Operations Associate
Home Depot
05.2019 - 11.2020
- Demonstrated leadership and attention to detail while managing warehouse operations
- Transported, organized, labeled and processed over 500 items of inventory daily accommodating shipment schedules and delivery times
- Coordinated with cross-functional teams to ensure seamless execution of operational plans, enhancing overall project outcomes.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Tasked with auditing all virtual locations to ensure routes were completely picked and staged prior to departure
- Directed fellow associates to stage orders in their proper area and flagged any questionable freight
- Provided exceptional customer service, resolving various customer inquiries
- Optimized supply chain logistics, ensuring timely delivery of products to clients.
Dr. of Novelties
Radford University
12.2018 - 05.2019
- Served as the primary point of contact for all event stakeholders, providing clear communication and updates throughout the planning process.
- Supervised the public relations team and oversaw the development of marketing flyers to enhance brand visibility
- Implemented innovative marketing strategies to boost event attendance and overall visibility in target markets.
- Maximized sales and profits by controlling expenses and increasing productivity to meet the demands of the daily goals
- Ensured compliance with local regulations by obtaining necessary permits and adhering to health and safety requirements for each event location.
- Developed comprehensive contingency plans to address potential issues quickly and efficiently, minimizing disruptions to event proceedings.
- Facilitated meaningful connections between guests by incorporating interactive elements such as icebreakers or networking opportunities into each event agenda.
Article Writer
Whim Online Magazine
12.2018 - 05.2019
- Participated in editorial meetings to brainstorm ideas, discuss editorial directions, and provide insights based on personal expertise.
- Organized workflow efficiently, managing multiple projects simultaneously while adhering to tight deadlines.
- Delivered exceptional copy while working within tight timeline constraints
- Contributed to the growth of online platforms by producing shareable and engaging content tailored for social media channels.
- Worked closely with graphic designers to create visually appealing layouts that complemented written content.
- Developed strong relationships with industry experts, conducting interviews for insightful articles that provided unique perspectives.
Education
B.S. - Media Studies
Radford University
Radford, Virginia11.2020
Minor - Sociology
Radford University
Radford, Virginia11.2020
Skills
- OnQ
- Cross - Cultural
- Project Management
- Data Visualization
- Team Leadership
- Syncada
- Complex Problem Solving
- Public Speaking
- Oracle
- Salesforce
- Quickbooks
- Jira
- Critical Thinking
- Excellent Communication
- QuickBooks
- SQL
- CASS SYSTEMS
Community Involvement
- Messenger Apprentice | WTVR Channel 6 News
- Volunteer | Children's Miracle Network
- FEMA
- Habitat for Humanity
- RAMPS (Ramp Access Made Possible by Students)
- Women Empowering Women
Certification
- Salesforce Certified Administrator - Salesforce.
- CPR/AED Certification
- Medication Aide Certification (MA-C) - State Boards of Nursing or Pharmacy.
- Occupational Therapy Aide Certificate – American Occupational Therapy Association.
- First Aid Certification - American Red Cross.
Timeline
Operations Coordinator
Sephora
01.2024 - 10.2024
Personal Support Professional
Outreach Residential
12.2023 - 03.2024
Corporate Account Specialist
Estes Express Lines
06.2021 - Current
Corporate Account Specialist
Estes Express Lines
03.2020 - 06.2021
Operations Associate
Home Depot
05.2019 - 11.2020
Dr. of Novelties
Radford University
12.2018 - 05.2019
Article Writer
Whim Online Magazine
12.2018 - 05.2019
Minor - Sociology
Radford University
B.S. - Media Studies
Radford University
Similar Profiles
Nicholas SharpeNicholas Sharpe
Warehouse Supervisor at Estes Express LinesWarehouse Supervisor at Estes Express Lines
Michael ClaytonMichael Clayton
Dispatch Supervisor at Estes Express LinesDispatch Supervisor at Estes Express Lines
John MianakianJohn Mianakian
Local Driver at Estes Express LinesLocal Driver at Estes Express Lines